Find Intercom Mid-Level Software Engineer software engineering jobs

Intercom provides AI-powered customer service platform enabling businesses to deliver instant and exceptional support through a single seamless platform.

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Systems Engineer to join their IT team. This role presents an exciting opportunity to work at the forefront of IT infrastructure evolution, focusing on deliverability, identity & access management, and compliance. The position is perfect for professionals from traditional systems engineering or DevOps backgrounds looking to expand their experience in cutting-edge cloud environments.

The role involves working with modern technologies including AWS, Okta, Google Workspace, and various automation tools. You'll be responsible for designing and implementing efficient automations, managing identity and access systems, and driving IT incident response. The position requires expertise in programming languages like Ruby or Python, along with strong problem-solving abilities.

Intercom offers an impressive benefits package including competitive compensation with equity, comprehensive health coverage, flexible PTO, and various lifestyle perks. The company maintains a hybrid work environment, requiring at least two days in the office per week, and promotes an inclusive, diverse workplace culture focused on achieving goals through their core values.

This is an excellent opportunity for someone passionate about systems and automation to join a fast-growing company that's leading the AI revolution in customer service. You'll be part of an ambitious IT team that leverages SaaS-based solutions and works at the cutting edge of business process and employee lifecycle automation.

Systems Engineer position at Intercom focusing on IT infrastructure, identity management, and automation using cloud technologies.

Systems Engineer

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Backend Software Engineer for their Data Foundations team. This role is crucial in managing core services that support customer data management and integrations. The team is responsible for powering user identity, segmentation, and data interactions across the platform, while managing integrations with major services like Salesforce, Stripe, Jira, and GitHub.

The position offers an opportunity to work with modern technologies including Ruby on Rails and various database systems, focusing on building and maintaining robust APIs and integration services. You'll be part of a team that values technical excellence, collaboration, and innovation in delivering exceptional customer experiences.

The ideal candidate should have strong backend development experience, particularly with Ruby on Rails, and a solid understanding of API development and distributed systems. Knowledge of data privacy, security, and integration best practices is essential. The role offers competitive compensation, comprehensive benefits, and a hybrid working environment that combines in-office collaboration with flexible remote work.

This is an excellent opportunity for a mid-level engineer looking to make a significant impact in a fast-growing company that's at the forefront of AI customer service innovation. You'll work in a culture that values craftsmanship, problem-solving, and continuous learning while building systems that serve millions of customers monthly.

Backend Software Engineer role at Intercom focusing on data foundations, API development, and system integrations, offering competitive benefits and hybrid work environment.

Backend Software Engineer - Data Foundations

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online. They help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance.

Intercom is seeking a Sales Engineer for the LATAM region, primarily focusing on Brazil. As a Sales Engineer, you'll lead functional and technical discussions with key prospects, ensuring they get the most out of Intercom. You'll be an integral part of the Sales team, working in Pre-Sales situations to ensure technical fit and create innovative, configured solutions for customers.

Key Responsibilities:
- Collaborate with sales reps to demonstrate value and drive deals functionally and technically
- Lead discovery processes to uncover prospects' business objectives and challenges
- Deliver configured presentations and demos focused on business requirements
- Guide and complete Trials and Proof of Concepts
- Coach customers on Intercom usage and best practices
- Validate technical requirements (Security evaluation, SSI, SAML, Integrations, API usage)
- Lead internal teams on projects and training

Required Skills:
- Fluent in Portuguese and English
- 5+ years in the Computer Industry, 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization
- Experience with coding/scripting and working with RESTful APIs
- Ability to think strategically and work under pressure
- Collaborative mindset for working with global teams

This role offers competitive salary and benefits, including medical coverage, flexible PTO, 401k plan, and more. Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week.

Join Intercom in their mission to redefine customer service and make internet business personal!

Intercom is hiring a Sales Engineer (LATAM) to lead technical discussions with key prospects and drive sales in the LATAM region, primarily Brazil.

Sales Engineer (LATAM)

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Product Engineer, you'll join a multidisciplinary team to solve real customer problems through smart application of technical knowledge. You'll work on both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts.

Key responsibilities include:
- Developing technical plans and contributing to technical architecture
- Writing Ruby code to integrate AWS, infrastructure, platform, and SaaS technologies
- Shipping changes to production frequently (average 100 deployments per weekday)
- Mentoring other engineers and interviewing candidates

The role offers exciting scaling challenges in areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning. You'll be part of a team that serves millions of people daily and have the opportunity to make significant impacts on the product and team.

Intercom values diversity and offers a hybrid working model, expecting employees to be in the office at least two days per week. The company provides numerous benefits, including competitive salary and equity, lunch service, health insurance, pension scheme, flexible PTO, and more.

Join Intercom in their mission to redefine customer service and make internet business personal.

Join Intercom as a Product Engineer to build AI-powered customer service solutions and shape the future of online business interactions.

Product Engineer

Intercom is seeking a Mobile Engineer, Android to join their team and help shape and accelerate their mobile Messenger strategy. The role involves working on the Android Messenger SDK, which is integrated into thousands of Android apps and used by millions of users. As part of an autonomous team consisting of mobile engineers, product managers, designers, and full-stack web engineers, you'll own problems end-to-end for all mobile offerings at Intercom.

Key Responsibilities:
- Collaborate on shaping mobile strategy and roadmap across all Intercom offerings
- Own problems end-to-end, working with cross-functional teams
- Make pragmatic tradeoffs while building for the long term
- Develop technical plans and contribute to technical architecture
- Build high-quality, well-tested, and reliable Android code

Required Skills:
- 3+ years experience building mobile products on Android
- Knowledge of Kotlin or Java, Android APIs, and design patterns
- Experience publishing apps in the Play Store
- Ability to collaborate with product teams and designers

The Android Mobile SDK is built in Kotlin and Java, with a strong CI setup including extensive unit and UI tests. The role offers opportunities to work on visual Messenger SDK, allowing you to ship beautiful UI/UX for millions of users while also diving deep into the Android operating system.

Intercom offers competitive benefits, including:
- Competitive salary and equity
- Daily lunch and fully stocked kitchen
- Regular compensation reviews
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity and paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard equipment

Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week. They value diversity and are committed to Equal Employment Opportunity.

Join Intercom as a Mobile Engineer, Android to shape our mobile Messenger strategy and build high-quality Android SDKs used by millions.

Intercom Mid-Level Software Engineer Software Engineering Jobs

Find Intercom Mid-Level Software Engineer software engineering jobs