Find Intercom Mid-Level Software Engineer software engineering jobs

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online. They help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance.

Intercom is seeking a Sales Engineer for the LATAM region, primarily focusing on Brazil. As a Sales Engineer, you'll lead functional and technical discussions with key prospects, ensuring they get the most out of Intercom. You'll be an integral part of the Sales team, working in Pre-Sales situations to ensure technical fit and create innovative, configured solutions for customers.

Key Responsibilities:
- Collaborate with sales reps to demonstrate value and drive deals functionally and technically
- Lead discovery processes to uncover prospects' business objectives and challenges
- Deliver configured presentations and demos focused on business requirements
- Guide and complete Trials and Proof of Concepts
- Coach customers on Intercom usage and best practices
- Validate technical requirements (Security evaluation, SSI, SAML, Integrations, API usage)
- Lead internal teams on projects and training

Required Skills:
- Fluent in Portuguese and English
- 5+ years in the Computer Industry, 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization
- Experience with coding/scripting and working with RESTful APIs
- Ability to think strategically and work under pressure
- Collaborative mindset for working with global teams

This role offers competitive salary and benefits, including medical coverage, flexible PTO, 401k plan, and more. Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week.

Join Intercom in their mission to redefine customer service and make internet business personal!

Intercom is hiring a Sales Engineer (LATAM) to lead technical discussions with key prospects and drive sales in the LATAM region, primarily Brazil.

Sales Engineer (LATAM)

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Product Engineer, you'll join a multidisciplinary team to solve real customer problems through smart application of technical knowledge. You'll work on both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts.

Key responsibilities include:
- Developing technical plans and contributing to technical architecture
- Writing Ruby code to integrate AWS, infrastructure, platform, and SaaS technologies
- Shipping changes to production frequently (average 100 deployments per weekday)
- Mentoring other engineers and interviewing candidates

The role offers exciting scaling challenges in areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning. You'll be part of a team that serves millions of people daily and have the opportunity to make significant impacts on the product and team.

Intercom values diversity and offers a hybrid working model, expecting employees to be in the office at least two days per week. The company provides numerous benefits, including competitive salary and equity, lunch service, health insurance, pension scheme, flexible PTO, and more.

Join Intercom in their mission to redefine customer service and make internet business personal.

Join Intercom as a Product Engineer to build AI-powered customer service solutions and shape the future of online business interactions.

Product Engineer

Intercom is seeking a Mobile Engineer, Android to join their team and help shape and accelerate their mobile Messenger strategy. The role involves working on the Android Messenger SDK, which is integrated into thousands of Android apps and used by millions of users. As part of an autonomous team consisting of mobile engineers, product managers, designers, and full-stack web engineers, you'll own problems end-to-end for all mobile offerings at Intercom.

Key Responsibilities:
- Collaborate on shaping mobile strategy and roadmap across all Intercom offerings
- Own problems end-to-end, working with cross-functional teams
- Make pragmatic tradeoffs while building for the long term
- Develop technical plans and contribute to technical architecture
- Build high-quality, well-tested, and reliable Android code

Required Skills:
- 3+ years experience building mobile products on Android
- Knowledge of Kotlin or Java, Android APIs, and design patterns
- Experience publishing apps in the Play Store
- Ability to collaborate with product teams and designers

The Android Mobile SDK is built in Kotlin and Java, with a strong CI setup including extensive unit and UI tests. The role offers opportunities to work on visual Messenger SDK, allowing you to ship beautiful UI/UX for millions of users while also diving deep into the Android operating system.

Intercom offers competitive benefits, including:
- Competitive salary and equity
- Daily lunch and fully stocked kitchen
- Regular compensation reviews
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity and paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard equipment

Intercom has a hybrid working policy, expecting employees to be in the office at least two days per week. They value diversity and are committed to Equal Employment Opportunity.

Join Intercom as a Mobile Engineer, Android to shape our mobile Messenger strategy and build high-quality Android SDKs used by millions.

Intercom Mid-Level Software Engineer Software Engineering Jobs

Find Intercom Mid-Level Software Engineer software engineering jobs