Find Intercom Senior Software Engineer software engineering jobs

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through a single AI system.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Serving over 25,000 businesses, they process millions of customer interactions monthly. They're seeking a Full Stack Engineer to join Team Web, focusing on their company website - a crucial platform for brand presence and lead generation.

The role combines front-end expertise with full-stack capabilities, requiring proficiency in modern web technologies like React, Next.js, and Tailwind. You'll be responsible for developing responsive, accessible interfaces while maintaining high-performance standards. The position demands both technical excellence and collaborative skills, working with designers, marketing teams, and product managers.

This is an opportunity to impact a company that's been a technology leader for over a decade. The ideal candidate brings 5+ years of development experience, strong technical skills across the stack, and a passion for creating exceptional user experiences. You'll work in a hybrid environment, with at least two office days per week, in a culture that values innovation and inclusivity.

Intercom offers a unique environment where you can shape the future of customer service technology while working with cutting-edge AI systems. Their commitment to transforming internet business interactions, combined with their strong market position and values-driven culture, makes this an exciting opportunity for experienced developers looking to make a significant impact in the SaaS industry.

Senior Full Stack Engineer role at Intercom, focusing on developing and maintaining their corporate website using modern web technologies and AI-driven solutions.

Full Stack Engineer

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Senior Front-End Engineer on Team Web, you'll play a crucial role in shaping the future of intercom.com - the company's primary brand and lead-generation website. The position offers an opportunity to work with cutting-edge technologies while leading the development of responsive, accessible interfaces that serve over 25,000 businesses.

You'll collaborate with cross-functional teams including designers, product marketing, and product managers to create exceptional user experiences. The role demands expertise in modern front-end technologies like React, Next.js, and Tailwind, along with a strong foundation in performance optimization and accessibility standards.

This is an ideal opportunity for an experienced engineer who wants to make a significant impact at a scale-up company that's been a product leader for over a decade. You'll not only contribute to technical solutions but also help grow the team through mentorship and hiring. The hybrid work environment offers flexibility while maintaining strong team collaboration.

Intercom values diversity and maintains a radically open and accepting culture, focusing on achieving goals through their core values rather than divisive subjects. The company offers a supportive environment where you can grow professionally while working on meaningful problems that affect millions of customer interactions monthly.

If you're passionate about creating outstanding web experiences and want to be part of transforming how businesses interact with their customers through AI, this role offers the perfect blend of technical challenges, leadership opportunities, and meaningful impact.

Senior Front-End Engineer position at Intercom to lead development of responsive, accessible interfaces for AI-first customer service platform.

Senior Front-End Engineer

AI-first customer service platform transforming online business interactions

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Sales Engineer for the LATAM region, you'll lead technical discussions with key prospects, ensuring they maximize Intercom's potential. You'll work closely with the Sales team in pre-sales situations, creating innovative solutions and driving onboarding, user adoption, and overall success. This role requires fluency in Portuguese and English, with 5+ years in the computer industry and 3+ years in Sales Engineering or Solution Consulting for a SaaS organization. You'll demonstrate products, conduct discovery processes, deliver configured presentations, and guide trials and proofs of concept. The ideal candidate will have experience with coding, RESTful APIs, and the ability to think strategically to overcome technical challenges. You'll work collaboratively with global teams and contribute to increasing customer retention and product adoption. Experience with Intercom and Spanish language skills are considered bonuses. Intercom offers competitive salary, equity, comprehensive benefits, and a hybrid work environment requiring at least two days per week in the office.

Senior Sales Engineer role at Intercom for LATAM region, focusing on technical sales and customer success for AI-powered customer service platform.

Sales Engineer (LATAM)

Intercom is an AI-first customer service platform founded in 2011 to transform how businesses interact with their customers through AI.

Intercom is seeking Senior Product Engineers to join their AI Group to build AI-powered products. As a Product Engineer in ML, you'll work closely with ML Scientists and product teams, deeply understanding the product, customers, ML tech stack, and broader product stack. The AI Group is responsible for defining new ML features, researching algorithms and technologies, and rapidly prototyping for customers.

Key responsibilities include:
- Building systems powering Intercom's flagship AI products using the ML Python tech stack and Rails app
- Collaborating with ML Scientists to bring proof-of-concept code to production
- Partnering with product teams to shape AI-powered product experiences
- Contributing to all phases of software development
- Mentoring and developing other engineers
- Raising the bar for technical standards and operational excellence

The ideal candidate has:
- 5+ years of experience shipping high-quality products
- 1+ year of experience building ML-powered products
- Strong technical fundamentals and a love for learning
- Deep knowledge of a high-level programming language
- Willingness to fight for good outcomes
- Bias towards progress over perfection
- BSc in Computer Science, Maths, Statistics, or related discipline

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible PTO, parental leave, and various other benefits.

Join Intercom in their mission to redefine customer service and make internet business personal through AI-powered solutions.

Senior Product Engineer, Machine Learning role at Intercom to build AI-powered customer service products using ML and product engineering skills.

Senior Product Engineer, Machine Learning

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Front End Engineer on the Team Messenger, you'll be at the forefront of building and iterating on our AI-first Messenger platform. You'll work in a multidisciplinary team, focusing primarily on developing features for our React Messenger front end with a Rails backend.

Your role will involve:
- End-to-end problem-solving, collaborating with design, product, and engineering teams
- Writing and shipping high-quality, well-tested React features
- Contributing to technical plans and React architecture
- Working on backend software using Ruby
- Shipping changes to production rapidly, including on your first day
- Mentoring other engineers and interviewing candidates

Key skills required:
- Deep knowledge of JavaScript and React
- Experience with a backend programming language
- Passion for building excellent UX/UI
- 4+ years of industry experience in software engineering, preferably in SaaS
- Collaborative experience with product teams and designers

Intercom offers competitive benefits, including:
- Competitive salary and equity
- Daily lunch and fully stocked kitchen
- Regular compensation reviews
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance
- Flexible paid time off
- Paid maternity and paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard equipment

Join Intercom in their mission to redefine customer service and make internet business personal. Be part of a team that serves over 25,000 businesses, sending millions of messages to customers each month. Experience a culture that values innovation, collaboration, and delivering exceptional value to customers.

Senior Front End Engineer role at Intercom, building AI-first customer service platform using React and Rails.

Senior Front End Engineer - Team Messenger

Intercom is seeking a Senior Web Engineer to evolve their website experiences using modern web technologies. The role involves collaborating with various stakeholders to outline objectives and implement web capabilities that showcase the company's portfolio, drive engagement, and capture leads. 

Key responsibilities include:
- Driving new website capabilities and experience projects
- Working in cross-functional teams with design, product, and engineering
- Collaborating with strategic partners across brand, marketing ops, product marketing, and demand
- Translating company goals into engineering programs and execution plans
- Contributing to the full software lifecycle across the entire stack
- Being accountable for critical front-end and back-end systems health and capabilities

The ideal candidate should have:
- 7+ years of experience building websites with Javascript, HTML/CSS, and modern web frameworks (preferably React and Next.js)
- Deep knowledge of a high-level programming language
- Experience in building design systems, navigation elements, and scrolling experiences
- Great understanding of UI/UX
- Experience with multi-platform and cross-browser components
- Knowledge of CI/CD tool sets
- Passion for engineering excellence and clean coding
- Expertise in integrating solutions like Contentful, Marketo, Mutiny, Optimizely, Google Tag Manager, and Google Analytics
- Proven track record of improving site performance, technical SEO structures, and deployment workflows

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible paid time off, parental leave, and various other benefits.

Join Intercom to be part of a culture that values openness, friendliness, and inclusivity, and work on transforming the way businesses interact with their customers through AI.

Senior Web Engineer role at Intercom to evolve website experiences using modern web technologies, collaborating with cross-functional teams to drive engagement and capture leads.

Senior Web Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online. They help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Salesforce Engineer on the Go-to-Market Systems Team, you'll play a crucial role in maintaining and enhancing Intercom's Salesforce instances and integrated tech tools. This position demands a passion for implementing, configuring, and troubleshooting business systems, with a focus on solving complex issues that impact sales, marketing, and support processes.

Your responsibilities will include designing scalable Salesforce solutions, leading technical architecture discussions, and working hands-on with Apex, Lightning Components, LWC, and Flow. You'll integrate Salesforce with other enterprise systems, provide technical leadership to a team of developers, and ensure adherence to best practices. Your problem-solving skills will be put to the test as you troubleshoot issues, gather requirements from stakeholders, and devise long-term scalable solutions.

The ideal candidate will have extensive Salesforce development experience, relevant certifications, and a proven track record of architecting complex solutions. You should be proficient in Salesforce customization, configuration, and data management, with strong analytical skills. Experience with third-party tools and agile methodologies is a plus.

Intercom offers a competitive salary range of $183,150 - $212,850 for this San Francisco-based role, along with meaningful equity and comprehensive benefits. The company follows a hybrid work model, requiring at least two days per week in the office. Join Intercom in their mission to redefine customer service and make internet business personal!

Senior Salesforce Engineer at Intercom: Lead complex Salesforce solutions, mentor developers, and innovate customer service technology in San Francisco.

Intercom Senior Software Engineer Software Engineering Jobs

Find Intercom Senior Software Engineer software engineering jobs