Find Intercom Senior Software Engineer software engineering jobs

AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Forward Deployed Engineer to join their team. This role represents an exciting opportunity to work at the intersection of AI technology and customer service, helping strategic customers implement and maximize the value of Intercom's AI agent, Fin.

The position emerged from increased demand for engineers who can bridge the gap between business goals and AI implementation. As a founding member of this team, you'll have significant influence on product direction while working directly with key customers. You'll be responsible for understanding complex customer needs, designing solutions, and implementing them effectively.

The role combines technical expertise with customer-facing responsibilities, requiring both strong engineering skills and excellent communication abilities. You'll work with various programming languages, REST APIs, and AI/ML systems while collaborating across multiple teams including Sales, Success, and Product.

Intercom offers a competitive compensation package including a base salary range of $175,750 - $247,250 for the San Francisco Bay Area, plus equity and comprehensive benefits. The company maintains a hybrid work environment, requiring two days per week in the office to foster collaboration and culture while providing flexibility.

This is an ideal opportunity for experienced engineers who enjoy working directly with customers, have a passion for AI/ML, and want to make a significant impact in how businesses deliver customer service. The role offers a unique blend of technical challenge, customer interaction, and the chance to shape an emerging function within a successful scale-up company.

Senior Forward Deployed Engineer role at Intercom, implementing AI customer service solutions for strategic clients, combining technical expertise with customer collaboration.

Senior Forward Deployed Engineer

AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin and Helpdesk solution.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in London. This role offers an exciting opportunity to work on scaling challenges while building both back-end and front-end systems. As a product engineer, you'll be integral in solving real customer problems through smart application of technical knowledge, working within multidisciplinary teams alongside designers, product managers, researchers, and data analysts.

The position involves developing technical plans and contributing to the architecture of systems that serve millions of users daily. You'll primarily work with Ruby, integrating various AWS services, infrastructure, and SaaS technologies. The company maintains a fast-paced deployment environment, with new engineers shipping to production on their first day and averaging 100 deployments per weekday.

Intercom offers a comprehensive benefits package including competitive salary and equity, health and dental insurance, pension matching, and flexible work arrangements. The company operates on a hybrid work model requiring two days per week in office, promoting both collaboration and flexibility. They pride themselves on their open and accepting culture, focusing on achieving goals through their core values.

The ideal candidate will bring 5+ years of software engineering experience, preferably in SaaS, along with deep knowledge of high-level programming languages. Experience with distributed systems and a proven track record of delivering value to customers is essential. This role presents an opportunity to make significant impact while working with cutting-edge AI technology in customer service.

Senior Product Engineer role at Intercom, building AI-powered customer service solutions using Ruby and AWS, with hybrid work in London.

Senior Product Engineer

Intercom, a leading AI Customer Service company, is seeking a Senior Product Engineer to join their AI Infrastructure team. This role sits at the intersection of product engineering and machine learning, working on systems that power Intercom's flagship AI products. The position involves close collaboration with ML engineers and Scientists to transform proof-of-concept code into robust, scalable production systems.

The AI Infrastructure team is crucial in building a platform that can rapidly adapt to new AI advancements while maintaining service reliability. They work on core AI systems and develop framework-level code used daily by engineers and scientists. The team has successfully implemented various ML technologies, from supervised models to cutting-edge transformer neural networks.

As a Senior Product Engineer, you'll work primarily with Python and Rails, building and maintaining ML platforms and distributed systems. The role requires strong technical fundamentals, 5+ years of product development experience, and a passion for AI advancement. You'll also contribute to hiring and mentoring, while helping maintain high technical standards across Intercom.

The position offers competitive compensation, comprehensive benefits, and a hybrid work environment requiring two days per week in the Dublin office. This is an excellent opportunity for experienced backend engineers with ML interests to shape the future of customer service AI technology while working with a talented, mission-driven team.

Senior Product Engineer role at Intercom focusing on AI Infrastructure, building and scaling ML systems with Python and Rails in Dublin, Ireland.

Senior Product Engineer - AI Infrastructure

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in London. This role offers an exciting opportunity to work on scaling challenges while building both back-end and front-end systems. As a product engineer, you'll collaborate closely with designers, product managers, researchers, and data analysts in multidisciplinary teams.

The position involves developing technical plans and contributing to the architecture that serves tens of millions of users daily. You'll work primarily with Ruby, integrating various AWS services, infrastructure, and SaaS technologies. The company promotes a culture of rapid deployment, with around 100 deployments happening each weekday.

What makes this role particularly appealing is the chance to work on cutting-edge AI customer service technology, including their advanced AI agent Fin. You'll be part of a company that's setting new standards in customer service while maintaining a strong focus on practical, customer-focused solutions.

The company offers an attractive hybrid working model, requiring only two days per week in the office, along with comprehensive benefits including equity, health insurance, and flexible PTO. They maintain a positive, inclusive culture focused on achieving goals through their core values.

This role is ideal for experienced engineers who want to make a significant impact on a product used by millions while working with modern technologies in a collaborative, fast-paced environment. The position offers excellent growth opportunities through mentoring and team building, making it perfect for those looking to advance their careers while working on meaningful projects.

Senior Product Engineer role at Intercom, building AI-powered customer service solutions using Ruby and AWS, with 5+ years experience required.

AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin and Helpdesk solutions.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Cloud Security Engineer to join their Information Security group. This role offers an exciting opportunity to work on securing AWS environments and protecting critical infrastructure for a rapidly growing tech company. The position combines technical expertise in cloud security with hands-on engineering work, focusing on threat detection, incident response, and security automation.

The role involves working with cutting-edge cloud security tools and technologies, developing security frameworks, and collaborating with product engineering teams to maintain a robust security posture. You'll be part of a globally distributed team, contributing to the security and trust of Intercom's platform that serves thousands of businesses worldwide.

As a Senior Cloud Security Engineer, you'll have the autonomy to drive security initiatives, implement best practices, and shape the company's cloud security strategy. The position offers competitive compensation, including equity, comprehensive benefits, and a supportive work environment that encourages professional growth and development.

The hybrid working model requires two days per week in the office, providing a balance between collaborative in-person work and flexible remote options. You'll be supported by a dedicated Cloud Security Engineering Manager and work alongside experienced security professionals who can help accelerate your learning and impact.

This role is perfect for someone who is passionate about cloud security, enjoys working with modern technologies, and wants to make a significant impact on the security posture of a growing technology company. The position offers both technical challenges and opportunities for career growth in a company that's setting new standards in customer service technology.

Senior Cloud Security Engineer role at Intercom, focusing on AWS security, threat detection, and security automation in a hybrid work environment in London.

Senior Cloud Security Engineer

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Cloud Security Engineer to join their Information Security group. This role offers an exciting opportunity to work on securing AWS environments and protecting critical infrastructure for a rapidly growing tech company.

The position combines deep technical expertise in cloud security with hands-on engineering work, focusing on threat detection, incident response, and security automation. You'll be working with cloud-native security tools, developing detection strategies, and implementing protective controls while collaborating with product engineering teams.

As part of a globally distributed team, you'll have the chance to make a significant impact on Intercom's security posture, protecting their AI-powered customer service platform including their advanced AI agent, Fin. The role offers excellent growth potential within a company that's setting new standards in customer service technology.

The company provides a comprehensive benefits package including equity, health insurance, flexible PTO, and parental leave. Working in a hybrid model from their London office, you'll experience a culture that values autonomy, innovation, and professional growth. This is an ideal opportunity for a security professional looking to work with cutting-edge technology while helping scale a successful SaaS platform.

Senior Cloud Security Engineer role at Intercom, focusing on AWS security, threat detection, and security automation for a leading AI Customer Service platform.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in Dublin. This role offers an exciting opportunity to work on scaling challenges while building both backend and frontend systems as part of a multidisciplinary product team.

As a Senior Product Engineer, you'll be instrumental in developing technical plans and contributing to the architecture that serves tens of millions of users daily. You'll work primarily with Ruby and AWS technologies, while collaborating closely with designers, product managers, researchers, and data analysts. The position offers immediate hands-on experience, with new hires shipping production changes on day one and features within their first week.

The ideal candidate brings 5+ years of software engineering experience, preferably in SaaS, with deep programming knowledge and a track record of delivering customer value. While Ruby experience is valued, the company welcomes talented engineers with expertise in other languages who can adapt quickly.

Intercom offers an attractive benefits package including competitive salary and equity, comprehensive health coverage, flexible PTO, and a hybrid work environment requiring two office days per week. The company culture emphasizes pragmatic problem-solving, collaboration, and maintaining a cohesive work environment focused on achieving goals through their core values.

This role presents an opportunity to work on cutting-edge AI technology while building systems that impact millions of users. You'll be part of a team that values technical excellence, customer focus, and continuous learning, all while helping shape the future of customer service technology.

Senior Product Engineer role at Intercom, building AI-powered customer service solutions using Ruby and AWS, with 5+ years experience required, based in Dublin with hybrid work model.

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking a Design Engineer to join their team of innovators serving over 25,000 businesses. This role combines technical expertise in front-end development with strong UI/UX design principles. As a Design Engineer, you'll be instrumental in creating visually appealing, user-friendly interfaces that align with business goals and enhance user experience. The position requires collaboration with product managers, UX designers, and developers to implement responsive designs using modern front-end technologies. You'll be responsible for maintaining design standards, conducting interface testing, and staying current with UI trends. The role offers comprehensive benefits, including competitive compensation, health insurance, and flexible work arrangements. Intercom's hybrid work environment promotes collaboration while providing flexibility, requiring at least two office days per week. They pride themselves on their inclusive culture and commitment to equal employment opportunities.

Senior Design Engineer role at Intercom, combining front-end development expertise with UI/UX design to create responsive, user-friendly interfaces.

Design Engineer

AI-first customer service platform helping businesses deliver instant and exceptional service through AI technology.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Their advanced AI agent, Fin, combines automation with empathy to set new standards in customer support. Serving over 25,000 businesses, Intercom processes millions of customer interactions monthly.

As a Senior Sales Engineer, you'll join the Customer Solutions Team, working as a trusted advisor to customers throughout the sales cycle. You'll be at the forefront of AI-powered customer service transformation, conducting technical discovery, delivering value-based demonstrations, and designing proof of concepts.

The role demands strong technical expertise and excellent communication skills to bridge complex technical solutions with business needs. You'll collaborate closely with Product, R&D, and Engineering teams, ensuring customer insights drive product development. The position offers an opportunity to shape the future of AI-first customer service while working with cutting-edge technology.

Intercom offers a hybrid work environment, requiring at least two days in office per week. The company provides comprehensive benefits, including competitive salary and equity, health insurance, pension matching, and flexible PTO. They maintain an inclusive culture focused on their core values and achieving exceptional results.

This role is perfect for experienced pre-sales professionals who are passionate about AI technology, customer success, and driving innovation in customer service. You'll be part of a company that's been a product leader and cultural icon in the technology world for over a decade.

Senior Sales Engineer role at Intercom, leading technical pre-sales for AI-powered customer service platform.

Senior Sales Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking Senior Product Engineers to join their AI Group, focusing on building AI-powered products that serve over 25,000 businesses. The role combines ML expertise with product engineering, requiring close collaboration with ML Scientists and product teams. You'll work on everything from classic supervised models to cutting-edge transformer neural networks, bringing prototypes to production quickly. The position demands both technical excellence and product intuition, with opportunities to work across their Python and Rails tech stack. The ideal candidate brings 5+ years of product engineering experience and some ML systems exposure, ready to shape the future of customer service technology. Intercom offers a hybrid work environment, competitive benefits, and a culture focused on innovation and impact. This is a chance to join a well-established tech leader that's continuously pushing boundaries in AI and customer service solutions.

Senior Product Engineer role at Intercom's AI Group, building ML-powered customer service solutions with 5+ years experience required.

Intercom Senior Software Engineer Software Engineering Jobs

Find Intercom Senior Software Engineer software engineering jobs