Find Intercom Senior Software Engineer software engineering jobs

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Senior Cloud Security Engineer, you'll join their Information Security group, protecting over 25,000 businesses. You'll work on investigating advanced threats, securing AWS environments, and implementing robust security measures. The role involves collaborating with engineering teams, developing security strategies, and automating controls. You'll leverage cloud-native tools, manage incident response, and drive security innovations. The position offers comprehensive benefits, hybrid work environment, and the opportunity to shape the future of customer service technology. Intercom values diversity and maintains an inclusive culture focused on achieving goals through their core values. The ideal candidate should have strong cloud computing expertise, security incident response experience, and programming skills. This is a chance to join a fast-growing company that's transforming how businesses interact with customers through AI-powered solutions.

Senior Cloud Security Engineer role at Intercom focusing on AWS security, threat detection, and incident response for their AI-first customer service platform.

Senior Cloud Security Engineer

AI-first customer service platform helping businesses provide instant and exceptional service to their customers.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Product Engineer, you'll join a company serving over 25,000 businesses and millions of customers monthly. You'll work in multidisciplinary teams, contributing to both backend and frontend systems, tackling exciting scaling challenges. The role involves developing technical architecture, writing Ruby code integrated with AWS infrastructure, and shipping features regularly. You'll collaborate with designers, product managers, and researchers while mentoring other engineers.

The company offers a hybrid work environment requiring at least two days in office, fostering collaboration while maintaining flexibility. They pride themselves on their open culture and commitment to diversity and equal employment opportunity. The comprehensive benefits package includes competitive salary with equity, health insurance, parental leave, and various lifestyle perks.

This role is perfect for experienced engineers passionate about building scalable SaaS products and working in collaborative environments. You'll be at the forefront of transforming customer service through AI, working with modern technologies and contributing to a platform that processes millions of interactions daily. The position offers significant growth opportunities through mentoring, technical leadership, and direct impact on product development.

If you're excited about solving complex technical challenges while delivering real value to customers, and want to be part of a company that's been a cultural icon in the tech world for over a decade, this role at Intercom offers an excellent opportunity to make your mark in the future of customer service technology.

Senior Product Engineer role at Intercom, building AI-powered customer service platform, requiring 5+ years experience in software engineering with Ruby/AWS stack.

Product Engineer

AI-first customer service platform helping businesses deliver instant and exceptional service through AI technology.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They serve over 25,000 businesses, facilitating millions of customer interactions monthly. The platform features an advanced AI Agent called Fin, which combines automation with empathy to set new standards in customer support.

As a Senior Sales Engineer, you'll join the Customer Solutions Team, working as a trusted advisor to customers throughout the sales cycle. You'll lead technical discovery, deliver value-based demonstrations, and design Proof of Concepts (POCs). The role requires collaboration with Product, R&D, and Engineering teams to ensure customer needs drive solution development.

Key responsibilities include conducting technical discovery, delivering pre-sales experiences, leading POCs, handling RFPs and security questions, and contributing to Sales Engineering best practices. You'll work in a hybrid environment, requiring office presence 4 days per week.

The position offers competitive compensation ($190,000 - $247,250 OTE for San Francisco Bay Area), equity, comprehensive benefits, and the opportunity to shape the future of AI-powered customer service. Intercom values diversity and maintains a radically open, accepting culture focused on achieving goals through their core values.

This role is perfect for experienced technical pre-sales professionals who combine strong technical acumen with excellent communication skills and a passion for customer success. You'll be at the forefront of AI innovation in customer service, helping businesses transform their customer interactions through cutting-edge technology.

Senior Sales Engineer position at Intercom, leading technical pre-sales for AI-powered customer service platform.

Senior Sales Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking a Senior Product Engineer to join their AI Infrastructure team, working at the intersection of product engineering and machine learning. The role involves collaborating with ML engineers and scientists to build and scale AI-powered products that serve over 25,000 businesses.

The position offers an exciting opportunity to work on cutting-edge AI systems, from classic supervised models to transformer neural networks. You'll be responsible for building robust, scalable infrastructure that powers Intercom's flagship AI products, working primarily with Python and occasionally Rails. The role requires someone who can bridge the gap between proof-of-concept and production-ready code.

As a Senior Product Engineer, you'll be instrumental in shaping the future of customer service technology. The ideal candidate brings 5+ years of backend development experience, strong technical fundamentals, and a passion for AI advancement. You'll work in a hybrid environment that values in-person collaboration while offering flexibility.

Intercom offers competitive compensation, comprehensive benefits, and a culture that emphasizes both technological innovation and work-life balance. You'll be part of a team that's pushing the boundaries of AI application in customer service, making internet business more personal and efficient. The company's commitment to operational excellence and continuous learning makes it an ideal place for engineers who want to make a significant impact in the AI and customer service space.

Senior Product Engineer role at Intercom, building AI infrastructure and ML-powered products for customer service platform.

Senior Product Engineer - AI Infrastructure

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Their advanced AI agent, Fin, combines automation with empathy to set new standards in customer support. Serving over 25,000 businesses, Intercom processes millions of customer interactions monthly.

As a Senior Sales Engineer, you'll join the Customer Solutions Team, working as a trusted advisor to customers throughout the sales cycle. You'll be at the forefront of AI-powered customer service transformation, conducting technical discovery, delivering value-based demonstrations, and designing proof of concepts.

The role demands strong technical expertise and excellent communication skills to bridge complex technical solutions with business needs. You'll collaborate closely with Product, R&D, and Engineering teams, ensuring customer insights drive product development. The position offers an opportunity to shape the future of AI-first customer service while working with cutting-edge technology.

Intercom offers a hybrid work environment, requiring at least two days in office per week. The company provides comprehensive benefits, including competitive salary and equity, health insurance, pension matching, and flexible PTO. They maintain an inclusive culture focused on their core values and achieving exceptional results.

This role is perfect for experienced pre-sales professionals who are passionate about AI technology, customer success, and driving innovation in customer service. You'll be part of a company that's been a product leader and cultural icon in the technology world for over a decade.

Senior Sales Engineer role at Intercom, leading technical pre-sales for AI-powered customer service platform.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking a Design Engineer to join their team of innovators serving over 25,000 businesses. This role combines technical expertise in front-end development with strong UI/UX design principles. As a Design Engineer, you'll be instrumental in creating visually appealing, user-friendly interfaces that align with business goals and enhance user experience. The position requires collaboration with product managers, UX designers, and developers to implement responsive designs using modern front-end technologies. You'll be responsible for maintaining design standards, conducting interface testing, and staying current with UI trends. The role offers comprehensive benefits, including competitive compensation, health insurance, and flexible work arrangements. Intercom's hybrid work environment promotes collaboration while providing flexibility, requiring at least two office days per week. They pride themselves on their inclusive culture and commitment to equal employment opportunities.

Senior Design Engineer role at Intercom, combining front-end development expertise with UI/UX design to create responsive, user-friendly interfaces.

Design Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Serving over 25,000 businesses, they're transforming how companies interact with customers through artificial intelligence. As a Senior Design Engineer, you'll be at the forefront of implementing visually appealing and responsive interfaces that shape the future of customer service.

The role combines technical expertise in front-end development with strong UI/UX design principles. You'll work collaboratively with product managers, UX designers, and developers to create outstanding user experiences. Your responsibilities include developing high-quality interfaces using modern front-end technologies, collaborating on wireframes and prototypes, and ensuring consistent design standards across platforms.

Intercom offers a dynamic work environment with a hybrid working policy, requiring at least two days in the office per week. They pride themselves on their open and accepting culture, focusing on achieving incredible work through their core values. The company provides comprehensive benefits, including competitive salary and equity, health insurance, and flexible vacation policies.

This is an excellent opportunity for a seasoned professional with 5+ years of experience to join a company that's been a product leader and cultural icon in the technology world for over a decade. You'll be part of a mission to redefine customer service and make internet business personal, working with cutting-edge technologies like React, Framer Motion, Tailwind, and Next.js.

The ideal candidate will bring strong problem-solving skills, expertise in front-end technologies, and a deep understanding of UI/UX design principles. You'll be responsible for creating inclusive interfaces, maintaining design systems, and continuously improving user experiences based on feedback and data insights.

Senior Design Engineer role at Intercom, implementing user-friendly interfaces and combining front-end development with UI/UX design expertise.

Senior Design Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking Senior Product Engineers to join their AI Group, focusing on building AI-powered products that serve over 25,000 businesses. The role combines ML expertise with product engineering, requiring close collaboration with ML Scientists and product teams. You'll work on everything from classic supervised models to cutting-edge transformer neural networks, bringing prototypes to production quickly. The position demands both technical excellence and product intuition, with opportunities to work across their Python and Rails tech stack. The ideal candidate brings 5+ years of product engineering experience and some ML systems exposure, ready to shape the future of customer service technology. Intercom offers a hybrid work environment, competitive benefits, and a culture focused on innovation and impact. This is a chance to join a well-established tech leader that's continuously pushing boundaries in AI and customer service solutions.

Senior Product Engineer role at Intercom's AI Group, building ML-powered customer service solutions with 5+ years experience required.

Senior Product Engineer - AI Group

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through a single AI system.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Serving over 25,000 businesses, they process millions of customer interactions monthly. They're seeking a Full Stack Engineer to join Team Web, focusing on their company website - a crucial platform for brand presence and lead generation.

The role combines front-end expertise with full-stack capabilities, requiring proficiency in modern web technologies like React, Next.js, and Tailwind. You'll be responsible for developing responsive, accessible interfaces while maintaining high-performance standards. The position demands both technical excellence and collaborative skills, working with designers, marketing teams, and product managers.

This is an opportunity to impact a company that's been a technology leader for over a decade. The ideal candidate brings 5+ years of development experience, strong technical skills across the stack, and a passion for creating exceptional user experiences. You'll work in a hybrid environment, with at least two office days per week, in a culture that values innovation and inclusivity.

Intercom offers a unique environment where you can shape the future of customer service technology while working with cutting-edge AI systems. Their commitment to transforming internet business interactions, combined with their strong market position and values-driven culture, makes this an exciting opportunity for experienced developers looking to make a significant impact in the SaaS industry.

Senior Full Stack Engineer role at Intercom, focusing on developing and maintaining their corporate website using modern web technologies and AI-driven solutions.

Full Stack Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Senior Front-End Engineer on Team Web, you'll play a crucial role in shaping the future of intercom.com - the company's primary brand and lead-generation website. The position offers an opportunity to work with cutting-edge technologies while leading the development of responsive, accessible interfaces that serve over 25,000 businesses.

You'll collaborate with cross-functional teams including designers, product marketing, and product managers to create exceptional user experiences. The role demands expertise in modern front-end technologies like React, Next.js, and Tailwind, along with a strong foundation in performance optimization and accessibility standards.

This is an ideal opportunity for an experienced engineer who wants to make a significant impact at a scale-up company that's been a product leader for over a decade. You'll not only contribute to technical solutions but also help grow the team through mentorship and hiring. The hybrid work environment offers flexibility while maintaining strong team collaboration.

Intercom values diversity and maintains a radically open and accepting culture, focusing on achieving goals through their core values rather than divisive subjects. The company offers a supportive environment where you can grow professionally while working on meaningful problems that affect millions of customer interactions monthly.

If you're passionate about creating outstanding web experiences and want to be part of transforming how businesses interact with their customers through AI, this role offers the perfect blend of technical challenges, leadership opportunities, and meaningful impact.

Senior Front-End Engineer position at Intercom to lead development of responsive, accessible interfaces for AI-first customer service platform.

Senior Front-End Engineer

AI-first customer service platform transforming online business interactions

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Sales Engineer for the LATAM region, you'll lead technical discussions with key prospects, ensuring they maximize Intercom's potential. You'll work closely with the Sales team in pre-sales situations, creating innovative solutions and driving onboarding, user adoption, and overall success. This role requires fluency in Portuguese and English, with 5+ years in the computer industry and 3+ years in Sales Engineering or Solution Consulting for a SaaS organization. You'll demonstrate products, conduct discovery processes, deliver configured presentations, and guide trials and proofs of concept. The ideal candidate will have experience with coding, RESTful APIs, and the ability to think strategically to overcome technical challenges. You'll work collaboratively with global teams and contribute to increasing customer retention and product adoption. Experience with Intercom and Spanish language skills are considered bonuses. Intercom offers competitive salary, equity, comprehensive benefits, and a hybrid work environment requiring at least two days per week in the office.

Senior Sales Engineer role at Intercom for LATAM region, focusing on technical sales and customer success for AI-powered customer service platform.

Sales Engineer (LATAM)

Intercom is an AI-first customer service platform founded in 2011 to transform how businesses interact with their customers through AI.

Intercom is seeking Senior Product Engineers to join their AI Group to build AI-powered products. As a Product Engineer in ML, you'll work closely with ML Scientists and product teams, deeply understanding the product, customers, ML tech stack, and broader product stack. The AI Group is responsible for defining new ML features, researching algorithms and technologies, and rapidly prototyping for customers.

Key responsibilities include:
- Building systems powering Intercom's flagship AI products using the ML Python tech stack and Rails app
- Collaborating with ML Scientists to bring proof-of-concept code to production
- Partnering with product teams to shape AI-powered product experiences
- Contributing to all phases of software development
- Mentoring and developing other engineers
- Raising the bar for technical standards and operational excellence

The ideal candidate has:
- 5+ years of experience shipping high-quality products
- 1+ year of experience building ML-powered products
- Strong technical fundamentals and a love for learning
- Deep knowledge of a high-level programming language
- Willingness to fight for good outcomes
- Bias towards progress over perfection
- BSc in Computer Science, Maths, Statistics, or related discipline

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible PTO, parental leave, and various other benefits.

Join Intercom in their mission to redefine customer service and make internet business personal through AI-powered solutions.

Senior Product Engineer, Machine Learning role at Intercom to build AI-powered customer service products using ML and product engineering skills.

Senior Product Engineer, Machine Learning

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Front End Engineer on the Team Messenger, you'll be at the forefront of building and iterating on our AI-first Messenger platform. You'll work in a multidisciplinary team, focusing primarily on developing features for our React Messenger front end with a Rails backend.

Your role will involve:
- End-to-end problem-solving, collaborating with design, product, and engineering teams
- Writing and shipping high-quality, well-tested React features
- Contributing to technical plans and React architecture
- Working on backend software using Ruby
- Shipping changes to production rapidly, including on your first day
- Mentoring other engineers and interviewing candidates

Key skills required:
- Deep knowledge of JavaScript and React
- Experience with a backend programming language
- Passion for building excellent UX/UI
- 4+ years of industry experience in software engineering, preferably in SaaS
- Collaborative experience with product teams and designers

Intercom offers competitive benefits, including:
- Competitive salary and equity
- Daily lunch and fully stocked kitchen
- Regular compensation reviews
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance
- Flexible paid time off
- Paid maternity and paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks as standard equipment

Join Intercom in their mission to redefine customer service and make internet business personal. Be part of a team that serves over 25,000 businesses, sending millions of messages to customers each month. Experience a culture that values innovation, collaboration, and delivering exceptional value to customers.

Senior Front End Engineer role at Intercom, building AI-first customer service platform using React and Rails.

Senior Front End Engineer - Team Messenger

Intercom is seeking a Senior Web Engineer to evolve their website experiences using modern web technologies. The role involves collaborating with various stakeholders to outline objectives and implement web capabilities that showcase the company's portfolio, drive engagement, and capture leads. 

Key responsibilities include:
- Driving new website capabilities and experience projects
- Working in cross-functional teams with design, product, and engineering
- Collaborating with strategic partners across brand, marketing ops, product marketing, and demand
- Translating company goals into engineering programs and execution plans
- Contributing to the full software lifecycle across the entire stack
- Being accountable for critical front-end and back-end systems health and capabilities

The ideal candidate should have:
- 7+ years of experience building websites with Javascript, HTML/CSS, and modern web frameworks (preferably React and Next.js)
- Deep knowledge of a high-level programming language
- Experience in building design systems, navigation elements, and scrolling experiences
- Great understanding of UI/UX
- Experience with multi-platform and cross-browser components
- Knowledge of CI/CD tool sets
- Passion for engineering excellence and clean coding
- Expertise in integrating solutions like Contentful, Marketo, Mutiny, Optimizely, Google Tag Manager, and Google Analytics
- Proven track record of improving site performance, technical SEO structures, and deployment workflows

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible paid time off, parental leave, and various other benefits.

Join Intercom to be part of a culture that values openness, friendliness, and inclusivity, and work on transforming the way businesses interact with their customers through AI.

Senior Web Engineer role at Intercom to evolve website experiences using modern web technologies, collaborating with cross-functional teams to drive engagement and capture leads.

Senior Web Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online. They help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Salesforce Engineer on the Go-to-Market Systems Team, you'll play a crucial role in maintaining and enhancing Intercom's Salesforce instances and integrated tech tools. This position demands a passion for implementing, configuring, and troubleshooting business systems, with a focus on solving complex issues that impact sales, marketing, and support processes.

Your responsibilities will include designing scalable Salesforce solutions, leading technical architecture discussions, and working hands-on with Apex, Lightning Components, LWC, and Flow. You'll integrate Salesforce with other enterprise systems, provide technical leadership to a team of developers, and ensure adherence to best practices. Your problem-solving skills will be put to the test as you troubleshoot issues, gather requirements from stakeholders, and devise long-term scalable solutions.

The ideal candidate will have extensive Salesforce development experience, relevant certifications, and a proven track record of architecting complex solutions. You should be proficient in Salesforce customization, configuration, and data management, with strong analytical skills. Experience with third-party tools and agile methodologies is a plus.

Intercom offers a competitive salary range of $183,150 - $212,850 for this San Francisco-based role, along with meaningful equity and comprehensive benefits. The company follows a hybrid work model, requiring at least two days per week in the office. Join Intercom in their mission to redefine customer service and make internet business personal!

Senior Salesforce Engineer at Intercom: Lead complex Salesforce solutions, mentor developers, and innovate customer service technology in San Francisco.

Intercom Senior Software Engineer Software Engineering Jobs

Find Intercom Senior Software Engineer software engineering jobs