Find Intercom Staff Software Engineer software engineering jobs

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. Our mission is to transform business-customer interactions through AI, providing instant and exceptional service while maximizing support agent productivity. We serve over 25,000 businesses, facilitating millions of customer interactions monthly.

As a Staff Engineer at Intercom, you'll be a technical leader and strong contributor to our engineering organization. You'll work on both back-end and front-end systems, collaborating closely with cross-functional teams. Your role involves coaching other engineers, partnering with Engineering Managers on technical strategy, and contributing to all phases of software development.

Key responsibilities include:
- Contributing to technical architecture as we scale
- Balancing agility with scalability and availability
- Active involvement in hiring and mentoring
- Raising the bar for technical standards and operational excellence

We're looking for someone with:
- Experience building exciting SaaS products
- Deep knowledge of a high-level programming language
- Experience with distributed systems
- 2+ years as a primary technical team leader
- Strong collaboration skills and product strategy sense

At Intercom, we offer competitive salaries, equity, and excellent benefits. We have a hybrid working policy, expecting employees in the office at least two days per week. We value diversity and maintain an open, accepting culture focused on our core values and achieving our goals.

Join us in our mission to redefine customer service and make internet business personal!

Staff Engineer role at Intercom, leading AI-first customer service platform, building back-end and front-end systems.

Staff Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Staff Machine Learning Engineer, you'll join a team responsible for defining new ML features, researching algorithms, and rapidly prototyping. The role involves working closely with Product and Design teams to identify areas where ML can create value, framing product problems in ML terms, and implementing scalable solutions. You'll be involved in the entire process from offline testing to production deployment, often shipping to beta within weeks. The ideal candidate has 7+ years of experience in production environments, strong engineering and communication skills, and a deep understanding of ML technologies. You'll contribute to building excellent ML products, establish processes for large-scale data analyses, and evolve production ML infrastructure. This is an opportunity to make a significant impact in a company that serves over 25,000 businesses and millions of customers monthly.

Join Intercom as a Staff Machine Learning Engineer to revolutionize customer service with AI-powered solutions.

Intercom Staff Software Engineer Software Engineering Jobs

Find Intercom Staff Software Engineer software engineering jobs