Find Intercom Staff Software Engineer software engineering jobs

AI-powered customer service platform enabling businesses to provide instant support through a single seamless platform.

Intercom, a leading AI-powered customer service platform, is seeking a Senior Machine Learning Engineer to join their Machine Learning team. The company serves over 25,000 businesses, facilitating millions of customer interactions monthly through their innovative platform featuring Fin and Helpdesk by Intercom.

The role offers an exciting opportunity to shape the AI revolution in customer service. As a member of the ML team, you'll work closely with Product and Design teams to develop and implement machine learning solutions that directly impact customer experience. The team is known for rapid prototyping and quick deployment of features, often moving from successful offline tests to beta releases within weeks.

The position requires a blend of technical expertise and leadership skills, with responsibilities ranging from mentoring team members to conducting advanced ML research. You'll be working with various ML technologies, from classic supervised models to cutting-edge transformer neural networks, always focusing on delivering measurable customer impact.

The ideal candidate brings 5-8 years of applied ML experience, strong programming skills, and typically holds an advanced degree in ML or related fields. Leadership experience and excellent communication skills are essential, as you'll be collaborating across disciplines and driving technical excellence.

Intercom offers a comprehensive benefits package, including competitive compensation, health benefits, flexible PTO, and a hybrid working model requiring minimum two days in office. The company maintains a strong focus on their core values and fosters an inclusive, collaborative environment where innovation thrives.

Senior ML role at Intercom focusing on developing and implementing machine learning solutions for customer service automation.

Senior Machine Learning Engineer

Intercom provides AI-powered customer service platform enabling businesses to deliver instant, exceptional support through a single seamless platform.

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Staff Engineer to help define and lead the AI revolution in customer service. This role combines hands-on development with technical leadership, working on both back-end and front-end systems. You'll be instrumental in scaling our architecture, implementing continuous deployment practices, and mentoring other engineers.

As a Staff Engineer, you'll collaborate closely with cross-functional teams including designers, product managers, and researchers. Your expertise in distributed systems and high-level programming languages will be crucial as you contribute to technical architecture decisions and drive engineering excellence. The position offers a unique opportunity to impact millions of customer interactions while working with cutting-edge AI technology like Fin by Intercom.

The role demands a balance of technical expertise and leadership skills, with opportunities to influence both product development and team growth. You'll work in a hybrid environment that values both in-person collaboration and flexibility, supported by comprehensive benefits and a strong engineering culture. This is an ideal position for experienced engineers who want to shape the future of customer service technology while working with a company that prioritizes both technical excellence and employee well-being.

Staff Engineer position at Intercom to lead technical architecture and development of AI-powered customer service platform, combining hands-on coding with team leadership.

Staff Engineer

Intercom provides AI-powered customer service platform helping businesses deliver exceptional customer experiences through instant messaging and support solutions.

Intercom, a leading AI-first company revolutionizing customer service, is seeking a Senior Sales Engineer to join their Customer Solutions Team. With over 25,000 businesses using their platform, Intercom is at the forefront of AI-powered customer service innovation through their advanced AI Agent, Fin.

The role demands a seasoned professional with 7+ years of technical pre-sales experience, combining technical expertise with strong business acumen. As a Senior Sales Engineer, you'll serve as a trusted advisor to customers, leading technical discovery, conducting demonstrations, and designing proof of concepts that showcase Intercom's capabilities.

This position offers an exciting opportunity to shape the future of AI-first customer service, working at the intersection of artificial intelligence and customer support. You'll collaborate closely with Product, R&D, and Engineering teams, ensuring customer needs drive product development and innovation.

The role comes with competitive compensation ($190,000 - $247,250 OTE for San Francisco Bay Area) and comprehensive benefits, including medical coverage, equity, and 401k matching. Working in a hybrid environment, you'll be part of a culture that values empathy, curiosity, and continuous improvement.

Key responsibilities include leading technical discovery, delivering value-based demonstrations, managing POCs and RFPs, and serving as a bridge between customers and product teams. The ideal candidate will bring strong technical acumen, excellent communication skills, and a passion for solving complex customer challenges.

This is an exceptional opportunity for a technical professional who wants to be at the forefront of AI innovation in customer service, working with a company that's pushing boundaries and delivering transformative solutions to businesses worldwide.

Senior Sales Engineer role at Intercom, leading technical pre-sales for AI-powered customer service platform.

Senior Sales Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. Our mission is to transform business-customer interactions through AI, providing instant and exceptional service while maximizing support agent productivity. We serve over 25,000 businesses, facilitating millions of customer interactions monthly.

As a Staff Engineer at Intercom, you'll be a technical leader and strong contributor to our engineering organization. You'll work on both back-end and front-end systems, collaborating closely with cross-functional teams. Your role involves coaching other engineers, partnering with Engineering Managers on technical strategy, and contributing to all phases of software development.

Key responsibilities include:
- Contributing to technical architecture as we scale
- Balancing agility with scalability and availability
- Active involvement in hiring and mentoring
- Raising the bar for technical standards and operational excellence

We're looking for someone with:
- Experience building exciting SaaS products
- Deep knowledge of a high-level programming language
- Experience with distributed systems
- 2+ years as a primary technical team leader
- Strong collaboration skills and product strategy sense

At Intercom, we offer competitive salaries, equity, and excellent benefits. We have a hybrid working policy, expecting employees in the office at least two days per week. We value diversity and maintain an open, accepting culture focused on our core values and achieving our goals.

Join us in our mission to redefine customer service and make internet business personal!

Staff Engineer role at Intercom, leading AI-first customer service platform, building back-end and front-end systems.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Staff Machine Learning Engineer, you'll join a team responsible for defining new ML features, researching algorithms, and rapidly prototyping. The role involves working closely with Product and Design teams to identify areas where ML can create value, framing product problems in ML terms, and implementing scalable solutions. You'll be involved in the entire process from offline testing to production deployment, often shipping to beta within weeks. The ideal candidate has 7+ years of experience in production environments, strong engineering and communication skills, and a deep understanding of ML technologies. You'll contribute to building excellent ML products, establish processes for large-scale data analyses, and evolve production ML infrastructure. This is an opportunity to make a significant impact in a company that serves over 25,000 businesses and millions of customers monthly.

Join Intercom as a Staff Machine Learning Engineer to revolutionize customer service with AI-powered solutions.

Intercom Staff Software Engineer Software Engineering Jobs

Find Intercom Staff Software Engineer software engineering jobs