Find Intercom Staff Software Engineer software engineering jobs

AI-first customer service platform helping businesses provide instant and exceptional service to their customers through AI, serving 25,000+ businesses.

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Staff Engineer, you'll play a crucial role in shaping the future of customer service technology, working with a company that serves over 25,000 businesses worldwide. You'll have the opportunity to work on both backend and frontend systems, contributing to technical architecture while scaling services for millions of customers.

The role combines hands-on development with technical leadership, where you'll collaborate with cross-functional teams including designers, product managers, and researchers. You'll be responsible for mentoring other engineers and partnering with Engineering Managers to develop team capabilities and technical strategy. The position requires expertise in distributed systems and high-level programming languages, with a focus on building scalable, reliable solutions.

Intercom offers a hybrid working environment, requiring at least two days in the office per week, promoting a balance between collaboration and flexibility. The company provides comprehensive benefits including competitive compensation, equity, health insurance, and various lifestyle perks. Their culture emphasizes pragmatic engineering, product strategy, and continuous improvement.

This is an excellent opportunity for experienced engineers who want to make a significant impact in a fast-growing company that's transforming how businesses interact with their customers through AI. You'll be part of a team that values technical excellence, innovation, and delivering exceptional customer value while working on solutions used by millions of people globally.

Staff Software Engineer role at Intercom, leading development of AI-first customer service platform, requiring 2+ years leadership experience and distributed systems expertise.

Staff Software Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. Our mission is to transform business-customer interactions through AI, providing instant and exceptional service while maximizing support agent productivity. We serve over 25,000 businesses, facilitating millions of customer interactions monthly.

As a Staff Engineer at Intercom, you'll be a technical leader and strong contributor to our engineering organization. You'll work on both back-end and front-end systems, collaborating closely with cross-functional teams. Your role involves coaching other engineers, partnering with Engineering Managers on technical strategy, and contributing to all phases of software development.

Key responsibilities include:
- Contributing to technical architecture as we scale
- Balancing agility with scalability and availability
- Active involvement in hiring and mentoring
- Raising the bar for technical standards and operational excellence

We're looking for someone with:
- Experience building exciting SaaS products
- Deep knowledge of a high-level programming language
- Experience with distributed systems
- 2+ years as a primary technical team leader
- Strong collaboration skills and product strategy sense

At Intercom, we offer competitive salaries, equity, and excellent benefits. We have a hybrid working policy, expecting employees in the office at least two days per week. We value diversity and maintain an open, accepting culture focused on our core values and achieving our goals.

Join us in our mission to redefine customer service and make internet business personal!

Staff Engineer role at Intercom, leading AI-first customer service platform, building back-end and front-end systems.

Staff Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Staff Machine Learning Engineer, you'll join a team responsible for defining new ML features, researching algorithms, and rapidly prototyping. The role involves working closely with Product and Design teams to identify areas where ML can create value, framing product problems in ML terms, and implementing scalable solutions. You'll be involved in the entire process from offline testing to production deployment, often shipping to beta within weeks. The ideal candidate has 7+ years of experience in production environments, strong engineering and communication skills, and a deep understanding of ML technologies. You'll contribute to building excellent ML products, establish processes for large-scale data analyses, and evolve production ML infrastructure. This is an opportunity to make a significant impact in a company that serves over 25,000 businesses and millions of customers monthly.

Join Intercom as a Staff Machine Learning Engineer to revolutionize customer service with AI-powered solutions.

Intercom Staff Software Engineer Software Engineering Jobs

Find Intercom Staff Software Engineer software engineering jobs