Backend Software Engineer - Data Foundations

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Backend Software Engineer for their Data Foundations team. This role is crucial in managing core services that support customer data management and integrations. The team is responsible for powering user identity, segmentation, and data interactions across the platform, while managing integrations with major services like Salesforce, Stripe, Jira, and GitHub.

The position offers an opportunity to work with modern technologies including Ruby on Rails and various database systems, focusing on building and maintaining robust APIs and integration services. You'll be part of a team that values technical excellence, collaboration, and innovation in delivering exceptional customer experiences.

The ideal candidate should have strong backend development experience, particularly with Ruby on Rails, and a solid understanding of API development and distributed systems. Knowledge of data privacy, security, and integration best practices is essential. The role offers competitive compensation, comprehensive benefits, and a hybrid working environment that combines in-office collaboration with flexible remote work.

This is an excellent opportunity for a mid-level engineer looking to make a significant impact in a fast-growing company that's at the forefront of AI customer service innovation. You'll work in a culture that values craftsmanship, problem-solving, and continuous learning while building systems that serve millions of customers monthly.