Principal Software Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Principal Engineer, you'll lead strategic initiatives in both backend and frontend systems, working autonomously within the engineering organization. You'll collaborate with cross-functional teams including designers, product managers, and researchers while mentoring other engineers. The role combines hands-on development with architectural leadership, requiring expertise in distributed systems and high-level programming languages. You'll contribute to scaling the platform that serves over 25,000 businesses and millions of customer interactions monthly. The position offers competitive compensation, comprehensive benefits, and a hybrid work environment requiring minimum two days in office. Intercom values diversity and maintains an open, accepting culture focused on achieving goals through their core values. This is an opportunity to shape the future of customer service technology while working with a team that prioritizes both technical excellence and product strategy.