Principal Engineer

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in London. This role offers an exciting opportunity to shape the future of customer service technology through their AI agent Fin and comprehensive Helpdesk solution. As a Principal Engineer, you'll lead strategic initiatives, working autonomously while being accountable for execution across the engineering organization. The position involves both hands-on development and architectural leadership, requiring expertise in distributed systems and high-level programming languages.

The role demands a unique blend of technical excellence and leadership skills, as you'll be responsible for building both backend and frontend systems while mentoring other engineers. You'll work closely with cross-functional teams including designers, product managers, and researchers to deliver innovative solutions that serve Intercom's 30,000+ global business customers.

The ideal candidate brings significant experience as a technical leader, with a proven track record of delivering impactful solutions in a SaaS environment. You'll contribute to all phases of software development, from ideation to implementation, while maintaining a focus on scalability and operational excellence. The position offers competitive compensation, comprehensive benefits, and the opportunity to work in a hybrid environment with a company that values both innovation and work-life balance.

Working at Intercom means joining a company that's setting new standards in customer service through AI technology. You'll be part of a culture that pushes boundaries, builds with intensity, and consistently delivers value to customers. The role offers the perfect blend of technical challenges, leadership opportunities, and the chance to make a significant impact on a product used by businesses worldwide.