Principal Engineer

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in Dublin, Ireland. This role offers an exciting opportunity to shape the future of customer service technology through their AI agent Fin and comprehensive Customer Service Suite. As a Principal Engineer, you'll lead strategic initiatives, working autonomously on both backend and frontend systems while mentoring other engineers. The position requires mastery of domain knowledge and technical leadership, with responsibilities spanning from hands-on development to architectural decisions. You'll work in a hybrid environment with a strong engineering culture, contributing to a platform that serves nearly 30,000 global businesses. The ideal candidate brings 7+ years of software engineering experience, deep knowledge of high-level programming languages, and distributed systems expertise. Intercom offers comprehensive benefits including equity, health insurance, flexible PTO, and a collaborative work environment. This role is perfect for experienced engineers who want to make a significant impact on a product used worldwide while working with cutting-edge AI technology in customer service.