Principal Engineer

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in Dublin, Ireland. This is a hybrid role requiring 2 days per week in office. As a Principal Engineer, you'll lead strategic initiatives, working on both backend and frontend systems while collaborating with cross-functional teams. The role combines hands-on development with technical leadership, requiring expertise in distributed systems and high-level programming languages.

The position offers an opportunity to shape the technical direction of a rapidly growing company that serves nearly 30,000 global businesses. You'll be working on scaling systems that power Intercom's AI agent Fin and their comprehensive Customer Service Suite. The role demands both technical excellence and leadership skills, as you'll be mentoring other engineers and partnering with engineering managers on strategic decisions.

The ideal candidate brings 7+ years of software engineering experience, with at least 2 years in a technical leadership role. You'll need deep programming knowledge, distributed systems experience, and a track record of delivering impactful solutions. Intercom offers a competitive package including equity, comprehensive health benefits, flexible PTO, and a collaborative work environment with regular compensation reviews.

This is an excellent opportunity for a senior technical leader who wants to make a significant impact on a product used by millions worldwide. The role combines the excitement of working with cutting-edge AI technology while building scalable solutions for customer service challenges. Intercom's culture emphasizes pragmatic engineering, close collaboration across disciplines, and a strong focus on product strategy.