Principal Software Engineer

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Principal Software Engineer to drive key strategic initiatives. This role offers a unique opportunity to shape the AI revolution in customer service through Fin and Helpdesk by Intercom.

As a Principal Engineer, you'll lead strategic execution within the engineering organization, working on both backend and frontend systems. You'll collaborate closely with cross-functional teams, including designers, product managers, and researchers. Your expertise will be crucial in scaling our systems to handle millions of customer interactions while maintaining agility through continuous deployment.

The ideal candidate brings deep technical expertise, leadership experience, and a track record of building successful SaaS products. You'll have the opportunity to mentor other engineers, contribute to technical architecture decisions, and drive engineering excellence. The role combines hands-on development with strategic leadership, making it perfect for those who want to make a significant impact on a rapidly growing platform.

Working at Intercom means joining a well-treated team with competitive benefits, including equity, health insurance, and flexible work arrangements. The hybrid work environment promotes collaboration while offering flexibility, requiring at least two days in the office weekly. If you're passionate about building scalable solutions and leading teams in a fast-paced, values-driven environment, this role offers an exciting opportunity to shape the future of customer service technology.