Senior Product Engineer

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in London. This role offers an exciting opportunity to work on scaling challenges while building both back-end and front-end systems. As a product engineer, you'll be integral in solving real customer problems through smart application of technical knowledge, working within multidisciplinary teams alongside designers, product managers, researchers, and data analysts.

The position involves developing technical plans and contributing to the architecture of systems that serve millions of users daily. You'll primarily work with Ruby, integrating various AWS services, infrastructure, and SaaS technologies. The company maintains a fast-paced deployment environment, with new engineers shipping to production on their first day and averaging 100 deployments per weekday.

Intercom offers a comprehensive benefits package including competitive salary and equity, health and dental insurance, pension matching, and flexible work arrangements. The company operates on a hybrid work model requiring two days per week in office, promoting both collaboration and flexibility. They pride themselves on their open and accepting culture, focusing on achieving goals through their core values.

The ideal candidate will bring 5+ years of software engineering experience, preferably in SaaS, along with deep knowledge of high-level programming languages. Experience with distributed systems and a proven track record of delivering value to customers is essential. This role presents an opportunity to make significant impact while working with cutting-edge AI technology in customer service.