Product Engineer

Intercom, a leading AI-powered customer service platform, is seeking a Senior Product Engineer to join their dynamic team. With over 25,000 businesses using their platform to send millions of messages monthly, Intercom is at the forefront of AI customer service innovation with products like Fin and Helpdesk.

As a Product Engineer, you'll work in a multidisciplinary environment, contributing to both backend and frontend systems. You'll be tackling exciting scaling challenges, working on everything from building beautiful messenger composers to handling rule matching, deliverability, security, and machine learning implementations.

The role offers a unique opportunity to work with Ruby and AWS technologies, while collaborating closely with designers, product managers, researchers, and data analysts. You'll be expected to ship code to production from day one and contribute to the technical architecture as the platform scales to serve tens of millions of users daily.

Intercom offers a hybrid working environment, requiring at least two days in the office per week. They provide excellent benefits including competitive compensation with equity, comprehensive health coverage, flexible PTO, and a strong focus on work-life balance. The company maintains a radically open and accepting culture, focusing on achieving goals through their core values.

This is an excellent opportunity for experienced engineers who want to be part of the AI revolution in customer service, working with cutting-edge technology while making a significant impact on how businesses interact with their customers.