Product Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Product Engineer, you'll join a company serving over 25,000 businesses and millions of customers monthly. You'll work in multidisciplinary teams, contributing to both backend and frontend systems, tackling exciting scaling challenges. The role involves developing technical architecture, writing Ruby code integrated with AWS infrastructure, and shipping features regularly. You'll collaborate with designers, product managers, and researchers while mentoring other engineers.

The company offers a hybrid work environment requiring at least two days in office, fostering collaboration while maintaining flexibility. They pride themselves on their open culture and commitment to diversity and equal employment opportunity. The comprehensive benefits package includes competitive salary with equity, health insurance, parental leave, and various lifestyle perks.

This role is perfect for experienced engineers passionate about building scalable SaaS products and working in collaborative environments. You'll be at the forefront of transforming customer service through AI, working with modern technologies and contributing to a platform that processes millions of interactions daily. The position offers significant growth opportunities through mentoring, technical leadership, and direct impact on product development.

If you're excited about solving complex technical challenges while delivering real value to customers, and want to be part of a company that's been a cultural icon in the tech world for over a decade, this role at Intercom offers an excellent opportunity to make your mark in the future of customer service technology.