Senior Forward Deployed Engineer

Intercom, a leading provider of AI-powered customer service solutions, is seeking a Senior Forward Deployed Engineer to join their team. This role represents an exciting opportunity to work at the intersection of cutting-edge AI technology and customer success. The position has emerged from increased demand for engineers who can bridge the gap between strategic customers and Intercom's AI Agent for Customer Service, Fin.

As a founding member of this team, you'll have the unique opportunity to influence product roadmap while working directly with strategic customers. The role combines technical expertise with customer-facing responsibilities, requiring someone who can both understand complex technical requirements and communicate effectively with various stakeholders.

The ideal candidate will have experience in SaaS product development, a strong interest in AI/ML, and the ability to quickly grasp new technical concepts. You'll be working in a hybrid environment, with at least two days per week in the office, fostering collaboration and culture while maintaining flexibility.

Intercom offers a competitive compensation package, including a base salary range of $175,750 - $247,250 for the San Francisco Bay Area, along with equity, comprehensive benefits, and a strong focus on work-life balance. The company serves over 25,000 businesses and is at the forefront of the AI revolution in customer service, making this an excellent opportunity for someone looking to make a significant impact in a rapidly growing field.