Senior Machine Learning Engineer

Intercom, a leading AI-powered customer service platform, is seeking a Senior Machine Learning Engineer to join their Machine Learning team. The company serves over 25,000 businesses, facilitating millions of customer interactions monthly through their innovative platform featuring Fin and Helpdesk by Intercom.

The role offers an exciting opportunity to shape the AI revolution in customer service. As a member of the ML team, you'll work closely with Product and Design teams to develop and implement machine learning solutions that directly impact customer experience. The team is known for rapid prototyping and quick deployment of features, often moving from successful offline tests to beta releases within weeks.

The position requires a blend of technical expertise and leadership skills, with responsibilities ranging from mentoring team members to conducting advanced ML research. You'll be working with various ML technologies, from classic supervised models to cutting-edge transformer neural networks, always focusing on delivering measurable customer impact.

The ideal candidate brings 5-8 years of applied ML experience, strong programming skills, and typically holds an advanced degree in ML or related fields. Leadership experience and excellent communication skills are essential, as you'll be collaborating across disciplines and driving technical excellence.

Intercom offers a comprehensive benefits package, including competitive compensation, health benefits, flexible PTO, and a hybrid working model requiring minimum two days in office. The company maintains a strong focus on their core values and fosters an inclusive, collaborative environment where innovation thrives.