Senior Product Engineer - AI Group

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking Senior Product Engineers to join their AI Group, focusing on building AI-powered products that serve over 25,000 businesses. The role combines ML expertise with product engineering, requiring close collaboration with ML Scientists and product teams. You'll work on everything from classic supervised models to cutting-edge transformer neural networks, bringing prototypes to production quickly. The position demands both technical excellence and product intuition, with opportunities to work across their Python and Rails tech stack. The ideal candidate brings 5+ years of product engineering experience and some ML systems exposure, ready to shape the future of customer service technology. Intercom offers a hybrid work environment, competitive benefits, and a culture focused on innovation and impact. This is a chance to join a well-established tech leader that's continuously pushing boundaries in AI and customer service solutions.