Senior Product Engineer - AI Infrastructure

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They're seeking a Senior Product Engineer to join their AI Infrastructure team, working at the intersection of product engineering and machine learning. The role involves collaborating with ML engineers and scientists to build and scale AI-powered products that serve over 25,000 businesses.

The position offers an exciting opportunity to work on cutting-edge AI systems, from classic supervised models to transformer neural networks. You'll be responsible for building robust, scalable infrastructure that powers Intercom's flagship AI products, working primarily with Python and occasionally Rails. The role requires someone who can bridge the gap between proof-of-concept and production-ready code.

As a Senior Product Engineer, you'll be instrumental in shaping the future of customer service technology. The ideal candidate brings 5+ years of backend development experience, strong technical fundamentals, and a passion for AI advancement. You'll work in a hybrid environment that values in-person collaboration while offering flexibility.

Intercom offers competitive compensation, comprehensive benefits, and a culture that emphasizes both technological innovation and work-life balance. You'll be part of a team that's pushing the boundaries of AI application in customer service, making internet business more personal and efficient. The company's commitment to operational excellence and continuous learning makes it an ideal place for engineers who want to make a significant impact in the AI and customer service space.