Senior Sales Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. They serve over 25,000 businesses, facilitating millions of customer interactions monthly. The platform features an advanced AI Agent called Fin, which combines automation with empathy to set new standards in customer support.

As a Senior Sales Engineer, you'll join the Customer Solutions Team, working as a trusted advisor to customers throughout the sales cycle. You'll lead technical discovery, deliver value-based demonstrations, and design Proof of Concepts (POCs). The role requires collaboration with Product, R&D, and Engineering teams to ensure customer needs drive solution development.

Key responsibilities include conducting technical discovery, delivering pre-sales experiences, leading POCs, handling RFPs and security questions, and contributing to Sales Engineering best practices. You'll work in a hybrid environment, requiring office presence 4 days per week.

The position offers competitive compensation ($190,000 - $247,250 OTE for San Francisco Bay Area), equity, comprehensive benefits, and the opportunity to shape the future of AI-powered customer service. Intercom values diversity and maintains a radically open, accepting culture focused on achieving goals through their core values.

This role is perfect for experienced technical pre-sales professionals who combine strong technical acumen with excellent communication skills and a passion for customer success. You'll be at the forefront of AI innovation in customer service, helping businesses transform their customer interactions through cutting-edge technology.