Senior Sales Engineer

Intercom, a leading AI-first company revolutionizing customer service, is seeking a Senior Sales Engineer to join their Customer Solutions Team. With over 25,000 businesses using their platform, Intercom is at the forefront of AI-powered customer service innovation through their advanced AI Agent, Fin.

The role demands a seasoned professional with 7+ years of technical pre-sales experience, combining technical expertise with strong business acumen. As a Senior Sales Engineer, you'll serve as a trusted advisor to customers, leading technical discovery, conducting demonstrations, and designing proof of concepts that showcase Intercom's capabilities.

This position offers an exciting opportunity to shape the future of AI-first customer service, working at the intersection of artificial intelligence and customer support. You'll collaborate closely with Product, R&D, and Engineering teams, ensuring customer needs drive product development and innovation.

The role comes with competitive compensation ($190,000 - $247,250 OTE for San Francisco Bay Area) and comprehensive benefits, including medical coverage, equity, and 401k matching. Working in a hybrid environment, you'll be part of a culture that values empathy, curiosity, and continuous improvement.

Key responsibilities include leading technical discovery, delivering value-based demonstrations, managing POCs and RFPs, and serving as a bridge between customers and product teams. The ideal candidate will bring strong technical acumen, excellent communication skills, and a passion for solving complex customer challenges.

This is an exceptional opportunity for a technical professional who wants to be at the forefront of AI innovation in customer service, working with a company that's pushing boundaries and delivering transformative solutions to businesses worldwide.