Senior Sales Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. Their advanced AI agent, Fin, combines automation with empathy to set new standards in customer support. Serving over 25,000 businesses, Intercom processes millions of customer interactions monthly.

As a Senior Sales Engineer, you'll join the Customer Solutions Team, working as a trusted advisor to customers throughout the sales cycle. You'll be at the forefront of AI-powered customer service transformation, conducting technical discovery, delivering value-based demonstrations, and designing proof of concepts.

The role demands strong technical expertise and excellent communication skills to bridge complex technical solutions with business needs. You'll collaborate closely with Product, R&D, and Engineering teams, ensuring customer insights drive product development. The position offers an opportunity to shape the future of AI-first customer service while working with cutting-edge technology.

Intercom offers a hybrid work environment, requiring at least two days in office per week. The company provides comprehensive benefits, including competitive salary and equity, health insurance, pension matching, and flexible PTO. They maintain an inclusive culture focused on their core values and achieving exceptional results.

This role is perfect for experienced pre-sales professionals who are passionate about AI technology, customer success, and driving innovation in customer service. You'll be part of a company that's been a product leader and cultural icon in the technology world for over a decade.