Senior Salesforce Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Senior Salesforce Engineer on the Go-to-Market Systems Team, you'll play a crucial role in maintaining and enhancing Intercom's Salesforce instances and integrated tech tools. This position demands a passion for implementing, configuring, and troubleshooting business systems, with a focus on solving complex issues that impact sales, marketing, and support processes.

Your responsibilities will include designing scalable Salesforce solutions, leading technical architecture discussions, and working hands-on with Apex, Lightning Components, LWC, and Flow. You'll integrate Salesforce with other enterprise systems, provide technical leadership to a team of developers, and ensure adherence to best practices. Your problem-solving skills will be put to the test as you troubleshoot issues, gather requirements from stakeholders, and devise long-term scalable solutions.

The ideal candidate will have extensive Salesforce development experience, relevant certifications, and a proven track record of architecting complex solutions. You should be proficient in Salesforce customization, configuration, and data management, with strong analytical skills. Experience with third-party tools and agile methodologies is a plus.

Intercom offers a competitive salary range of $183,150 - $212,850 for this San Francisco-based role, along with meaningful equity and comprehensive benefits. The company follows a hybrid work model, requiring at least two days per week in the office. Join Intercom in their mission to redefine customer service and make internet business personal!