Senior Web Engineer

Intercom is an AI-first customer service platform founded in 2011 to change the standard of customer service online.
Frontend
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
7+ years of experience
AI · Enterprise SaaS

Description For Senior Web Engineer

Intercom is seeking a Senior Web Engineer to evolve their website experiences using modern web technologies. The role involves collaborating with various stakeholders to outline objectives and implement web capabilities that showcase the company's portfolio, drive engagement, and capture leads.

Key responsibilities include:

  • Driving new website capabilities and experience projects
  • Working in cross-functional teams with design, product, and engineering
  • Collaborating with strategic partners across brand, marketing ops, product marketing, and demand
  • Translating company goals into engineering programs and execution plans
  • Contributing to the full software lifecycle across the entire stack
  • Being accountable for critical front-end and back-end systems health and capabilities

The ideal candidate should have:

  • 7+ years of experience building websites with Javascript, HTML/CSS, and modern web frameworks (preferably React and Next.js)
  • Deep knowledge of a high-level programming language
  • Experience in building design systems, navigation elements, and scrolling experiences
  • Great understanding of UI/UX
  • Experience with multi-platform and cross-browser components
  • Knowledge of CI/CD tool sets
  • Passion for engineering excellence and clean coding
  • Expertise in integrating solutions like Contentful, Marketo, Mutiny, Optimizely, Google Tag Manager, and Google Analytics
  • Proven track record of improving site performance, technical SEO structures, and deployment workflows

Intercom offers a hybrid working policy, expecting employees to be in the office at least two days per week. They provide competitive salary and equity, lunch and snacks, pension scheme, health and dental insurance, flexible paid time off, parental leave, and various other benefits.

Join Intercom to be part of a culture that values openness, friendliness, and inclusivity, and work on transforming the way businesses interact with their customers through AI.

Last updated 3 months ago

Responsibilities For Senior Web Engineer

  • Drive and execute new website capabilities and experience projects
  • Work in cross-functional teams with design, product, and engineering
  • Collaborate with strategic partners across brand, marketing ops, product marketing, and demand
  • Translate stakeholder and company goals into engineering programs and execution plans
  • Contribute to the full software lifecycle across the entire stack
  • Be accountable for critical front-end and back-end systems health and capabilities

Requirements For Senior Web Engineer

JavaScript
React
Node.js
Ruby
Python
  • 7+ years building websites, working with Javascript, HTML/CSS, and modern web frameworks (preferably React and Next.js)
  • Deep knowledge of a high-level programming language (e.g., Ruby, Python)
  • Experience building design systems
  • Close collaboration with Design
  • Experience in building navigation elements and scrolling experiences
  • Great understanding of UI/UX
  • Experience building multi-platform, cross-browser components
  • Knowledge of CI/CD tool sets
  • Passion for engineering excellence, clean coding, and SOLID principles
  • Expertise integrating solutions like Contentful, Marketo, Mutiny, Optimizely, Google Tag Manager, and Google Analytics
  • Proven track record of improving site performance, technical SEO structures, and deployment workflows
  • Competence across the stack, including upstream APIs
  • Ability to lead large projects

Benefits For Senior Web Engineer

401k
Dental Insurance
Medical Insurance
Parental Leave
Vision Insurance
  • Competitive salary and equity
  • Lunch served every weekday, plus snacks
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance
  • Flexible paid time off policy
  • Paid maternity leave and 6 weeks paternity leave
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks or preferred equipment provided

Interested in this job?

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