Staff Engineer

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Staff Engineer to help define and lead the AI revolution in customer service. This role combines hands-on development with technical leadership, working on both back-end and front-end systems. You'll be instrumental in scaling our architecture, implementing continuous deployment practices, and mentoring other engineers.

As a Staff Engineer, you'll collaborate closely with cross-functional teams including designers, product managers, and researchers. Your expertise in distributed systems and high-level programming languages will be crucial as you contribute to technical architecture decisions and drive engineering excellence. The position offers a unique opportunity to impact millions of customer interactions while working with cutting-edge AI technology like Fin by Intercom.

The role demands a balance of technical expertise and leadership skills, with opportunities to influence both product development and team growth. You'll work in a hybrid environment that values both in-person collaboration and flexibility, supported by comprehensive benefits and a strong engineering culture. This is an ideal position for experienced engineers who want to shape the future of customer service technology while working with a company that prioritizes both technical excellence and employee well-being.