Staff Machine Learning Engineer

Intercom, founded in 2011, is revolutionizing online customer service with its AI-first platform. As a Staff Machine Learning Engineer, you'll join a team responsible for defining new ML features, researching algorithms, and rapidly prototyping. The role involves working closely with Product and Design teams to identify areas where ML can create value, framing product problems in ML terms, and implementing scalable solutions. You'll be involved in the entire process from offline testing to production deployment, often shipping to beta within weeks. The ideal candidate has 7+ years of experience in production environments, strong engineering and communication skills, and a deep understanding of ML technologies. You'll contribute to building excellent ML products, establish processes for large-scale data analyses, and evolve production ML infrastructure. This is an opportunity to make a significant impact in a company that serves over 25,000 businesses and millions of customers monthly.