Staff Software Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Staff Engineer, you'll play a crucial role in shaping the future of customer service technology, working with a company that serves over 25,000 businesses worldwide. You'll have the opportunity to work on both backend and frontend systems, contributing to technical architecture while scaling services for millions of customers.

The role combines hands-on development with technical leadership, where you'll collaborate with cross-functional teams including designers, product managers, and researchers. You'll be responsible for mentoring other engineers and partnering with Engineering Managers to develop team capabilities and technical strategy. The position requires expertise in distributed systems and high-level programming languages, with a focus on building scalable, reliable solutions.

Intercom offers a hybrid working environment, requiring at least two days in the office per week, promoting a balance between collaboration and flexibility. The company provides comprehensive benefits including competitive compensation, equity, health insurance, and various lifestyle perks. Their culture emphasizes pragmatic engineering, product strategy, and continuous improvement.

This is an excellent opportunity for experienced engineers who want to make a significant impact in a fast-growing company that's transforming how businesses interact with their customers through AI. You'll be part of a team that values technical excellence, innovation, and delivering exceptional customer value while working on solutions used by millions of people globally.