IT Systems Engineer

Intercom, a leading AI Customer Service company founded in 2011, is seeking an IT Systems Engineer to join their Dublin team. This role presents an exciting opportunity to work with cutting-edge cloud technologies and automation systems in a rapidly scaling engineering organization. The position focuses on evolving IT infrastructure with emphasis on deliverability, identity & access management, and compliance.

The ideal candidate will have 3-5 years of systems engineering experience and strong programming skills in languages like Python or Ruby. You'll be working with modern cloud infrastructure primarily built on AWS, along with tools like Okta, Google Workspace, and various automation platforms. This role bridges traditional systems engineering with modern cloud-native approaches, offering growth opportunities in both technical and organizational impact.

As part of Intercom's IT team, you'll be responsible for designing and implementing automation solutions, managing cloud infrastructure, and driving improvements in security and compliance. The company serves nearly 30,000 global businesses and offers comprehensive benefits including equity, health insurance, flexible PTO, and a hybrid work environment requiring 2 days per week in office.

This role is perfect for someone passionate about systems and automation, looking to work in a fast-paced environment where they can make significant impact. You'll be part of a company that's setting new standards in customer service through AI innovation, while working with a diverse, inclusive team committed to pushing boundaries and delivering exceptional value to customers.