Technical Support Engineer

Intercom, founded in 2011, is revolutionizing online customer service with their AI-first platform. As a Technical Support Engineer, you'll join a team dedicated to creating exceptional customer experiences and supporting over 25,000 businesses. This role combines technical expertise with customer service, requiring skills in web development, API integration, and problem-solving. You'll work directly with customers to implement Intercom, troubleshoot issues, and bridge the gap between customers and product teams. The position offers a hybrid work environment with 2 days in office and 3 days remote, competitive benefits, and the opportunity to influence product development. The ideal candidate has 1-2 years of technical support experience, understanding of web development basics, and strong communication skills. You'll be part of a company that values innovation, customer focus, and continuous improvement, with a clear growth path and comprehensive training program for new hires.