Technical Support Engineer

Intercom, a leading AI-powered customer service platform, is seeking a Technical Support Engineer to join their team. This role combines technical expertise with customer service excellence, requiring someone who can bridge the gap between customers and product teams. The position involves hands-on technical work, going beyond typical ticket-based support to deliver exceptional customer experiences.

The ideal candidate will have 1-2 years of technical support experience, with knowledge of web development fundamentals, APIs, and modern development tools. You'll be responsible for helping customers integrate Intercom, troubleshooting technical issues, and serving as a crucial link between customers and product teams.

Working in a hybrid environment (2 days office, 3 days remote), you'll join a company that serves over 25,000 businesses and is at the forefront of AI customer service innovation. The role offers comprehensive benefits including competitive salary with equity, healthcare stipend, and flexible PTO.

This is an excellent opportunity for someone passionate about technical problem-solving and customer success, looking to grow with a rapidly expanding company. You'll be part of shaping the future of customer service technology while working with cutting-edge AI solutions like Fin by Intercom.

The position offers clear growth progression, starting with comprehensive onboarding and training, leading to independent customer interaction and product expertise development. If you're excited about combining technical skills with customer service excellence in a dynamic, values-driven environment, this role offers the perfect blend of challenge and opportunity.