Technical Support Engineer

Intercom, a leading AI-powered customer service platform serving over 25,000 businesses, is seeking a Technical Support Engineer to join their team. This role goes beyond traditional ticket-based support, focusing on creating exceptional customer experiences and technical problem-solving. The position requires engineering and web development experience, combining technical expertise with customer service excellence.

The role involves helping customers integrate Intercom's products, diagnosing technical issues, and serving as a crucial link between customers and product teams. You'll be responsible for ensuring customers maximize their value from Intercom's platform, from initial implementation through ongoing support. The ideal candidate should have a strong foundation in web development basics, API understanding, and technical troubleshooting skills.

Working in a hybrid environment (2 days office, 3 days remote), you'll be part of a team that values innovation, problem-solving, and continuous improvement. The role offers comprehensive benefits, including competitive compensation, health insurance, equity, and various lifestyle perks. This position is perfect for someone who wants to grow with Intercom long-term and is passionate about technical support and customer success.

Key responsibilities include owning customer communications from start to finish, becoming a product expert, debugging complex technical issues, and contributing to product development through customer feedback. The role requires 1-2 years of technical support experience, strong communication skills, and the ability to work with various modern technologies and tools.