Manager 2, Information Technology

Intuit, a leading global financial technology platform, is seeking a Manager 2, Information Technology to join their IT Workforce Care Technology Team as a Tech4Intuit Onsite Care Manager in Atlanta. This role sits within a team that supports over 60,000 endpoints globally, providing essential IT services and support to keep Intuit's workforce productive and secure.

The position involves managing a local team of 8 (4 direct reports and 4 contractors) while also leading the Mobile Program, including budget and vendor management. The role is responsible for ensuring efficient technical support, both on-site and virtual, managing critical incidents, driving performance metrics, and maintaining service quality across multiple technology domains including desktops, laptops, mobile devices, and various IT infrastructure.

The ideal candidate will bring 7+ years of Helpdesk/Desktop management experience, strong leadership capabilities, and advanced technical knowledge of both PC and MAC environments. They will be responsible for developing and implementing innovative service improvements, shaping IT support strategies, and maintaining high service standards in a dynamic, enterprise-level environment.

This is an excellent opportunity for an experienced IT manager who excels at building high-performing teams, driving process improvements, and delivering exceptional technical support services. The role offers the chance to work with cutting-edge technology while supporting a company that powers prosperity for millions of customers worldwide through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.