Principal Product Manager, Virtual Expert Platform

Come join the Virtual Expert Platform as a "Principal Product Manager", where you will lead technology innovation to build platforms at scale that help transform the lives of consumers, small businesses and accountants by connecting our customers to experts across all Intuit product lines.

As a leader on the Intuit Virtual Expert Platform, you will play a key role in driving the strategy, execution, and delivery of core capabilities for all Intuit customers that will drive customer benefit, growth, and long-term differentiation for the company. You will be working closely with large cross-functional teams and top engineering talent to deliver technology solutions to delight customers.

Successful candidates will have strong product management skills with deep technical understanding, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.

Responsibilities:

• Define and lead a bold vision and strategy for the platform and provide product thought leadership in identifying critical customer requirements.
• Identify new opportunities based on customer and competitive research, industry trends, and best practices.
• Leverage AI to enable personalized, proactive, contextually relevant experiences.
• Translate vision into strategy and execution roadmap to deliver measurable outcomes aligned to objectives.
• Work closely with Intuit design and engineering teams to build and deliver delightful customer experiences for our experts and customers.
• Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress, and success.
• Build strong working relationships with senior and executive leaders across Intuit teams to collaborate and co-create roadmaps.
• Consistently work to optimize the broader organization's operating model (process, people, structure, partnerships) and drives change to improve.

Qualifications:

• 8+ years in product management, designing and delivering world-class products in a Product Management leadership role.
• Experience with building and leading high-performing cross-functional teams.
• Has a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast-paced, ambiguous environment.
• Demonstrable technical depth in software development — can have architecture, design discussions with strong engagement with engineering and architecture teams. AI/ML expertise/experience a plus.
• Track record of working closely with customers, partners, and taking a customer-focused approach to strategy and priorities.
• Demonstrated success in taking a data-driven approach and delivering impactful business results.
• Proven experience in defining big visions and inspiring teams to deliver innovations and impactful products.
• Excellent collaboration skills - leading execution across teams, influencing across organizations.
• Undergraduate degree computer science or engineering is preferred; MBA is a plus; equivalent experience will be considered.