Sr. Software Quality Analyst

Global financial technology platform powering TurboTax, Credit Karma, QuickBooks, and Mailchimp, serving approximately 100 million customers worldwide.
$135,500 - $183,500
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Finance

Description For Sr. Software Quality Analyst

Intuit, a leading global financial technology platform, is seeking a Senior Software Quality Analyst to join their Partner Technical Support team. This role is crucial in helping API-connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products.

The position offers an exciting opportunity to work with a company that powers prosperity for approximately 100 million customers worldwide through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp. As the lead on the Partner Support team, you'll be responsible for providing support commitments to contracted data partners and leading a team to deliver exceptional service.

The ideal candidate will combine technical proficiency with strong leadership abilities. You'll be analyzing platform-level connection defects, maintaining relationships with bank executives, and ensuring the team meets and exceeds support commitments. Your role will involve working with various APIs, including FDX and OFX, and collaborating across product, platform, and customer success teams.

This position offers competitive compensation, including a base salary range of $135,500 - $183,500, plus additional benefits and equity rewards. The role is based in Mountain View, California, and requires someone who can balance technical expertise with excellent communication skills and leadership abilities.

You'll be joining a company committed to innovation and helping people prosper, while working on critical financial technology infrastructure that impacts millions of users. This role offers the perfect blend of technical challenge, leadership opportunity, and meaningful impact in the financial technology sector.

Last updated 19 minutes ago

Responsibilities For Sr. Software Quality Analyst

  • Coach and develop a team to provide technical and partner support
  • Ensure contracted support commitments are exceeded
  • Communicate frequently with bank executives to maintain close partnerships
  • Maintain technical knowledge of APIs, including FDX and OFX
  • Work cross-functionally with product, platform, and customer success teams
  • Build and maintain relationships with contracted partners

Requirements For Sr. Software Quality Analyst

  • Bachelor's degree in Computer Science or related field
  • 5+ years' leadership experience in client or partner-facing customer support
  • Excellent verbal and written communication skills
  • Familiarity with APIs, including FDX and OFX
  • Experience leading teams
  • Deep understanding of Incident Management processes
  • Strong Project/Program Management experience
  • Knowledge of Quicken Windows/Mac, Quickbooks Windows/Mac, and Quickbooks Online
  • Strong familiarity with Splunk, REST API concepts, and authentication methods
  • Minimum of 3 years' experience in resolving complex technical issues

Benefits For Sr. Software Quality Analyst

Medical Insurance
Equity
  • Competitive compensation package
  • Cash bonus
  • Equity rewards
  • Benefits package

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