Sr. Technical Support Engineer

Intuit, a leading global financial technology platform serving approximately 100 million customers worldwide, is seeking a Senior Technical Support Engineer to lead their Partner Support team. This role combines technical expertise with leadership responsibilities, focusing on supporting API-connected partners and ensuring successful bank feed connections to Intuit products.

The position requires a unique blend of technical proficiency and leadership skills, with the successful candidate being responsible for managing and developing a team while serving as the primary interface with financial institution partners. The role involves complex problem-solving, from diagnosing technical issues to optimizing customer experiences through successful bank feed connections.

Key aspects of the role include maintaining deep technical knowledge of APIs (including FDX and OFX), managing partner relationships, and ensuring support commitments are exceeded. The position offers competitive compensation ($141,000-$190,500) plus bonus and equity opportunities, reflecting the role's importance in Intuit's partner ecosystem.

This is an excellent opportunity for a technically proficient leader who enjoys working at the intersection of technology and partner relations. The role provides exposure to Intuit's full suite of financial products while working with cutting-edge financial technology integrations. The position offers growth potential within a company known for innovation in financial technology, making it ideal for someone looking to advance their career in technical leadership while making a significant impact on partner satisfaction and system reliability.