Staff Design Operations Specialist

Intuit, a global financial technology leader powering products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, is seeking a Staff Design Operations Specialist for their QuickBooks Live team. This role is crucial in transforming expert service delivery for small businesses through AI-powered solutions. The position focuses on leading work management and workflow experiences across their service portfolio, particularly in tax and compliance filing services. The ideal candidate will drive innovation in how digital services are delivered, combining AI technology with human expertise to serve small businesses effectively.

The role sits within QuickBooks Live, a successful startup within Intuit that has become an industry-leading bookkeeping and tax service. The team is expanding its portfolio of services across bookkeeping, payroll, and tax services, with a mission to build the world's most trusted AI-powered Expert platform. This position offers the opportunity to work with thousands of experts who collectively represent the largest accounting firm in the world.

The successful candidate will be responsible for developing product strategy, conducting customer research, and implementing AI-powered innovations to help small businesses file taxes with confidence. They will lead cross-functional teams, drive data-backed decisions, and mentor early career product managers. This role requires a unique combination of technical expertise, business acumen, and leadership skills to deliver transformative solutions that help small businesses prosper.

Working at Intuit means joining a company dedicated to helping small businesses succeed, with a proven track record of doubling survival rates and tripling employee hiring rates for their clients. The role offers the chance to make a significant impact on the small business ecosystem while working with cutting-edge AI technology and a talented team of professionals.