Staff SMS Deliverability Engineer (Mailchimp)

Global financial technology platform powering prosperity through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
$191,000 - $258,500
Backend
Staff Software Engineer
In-Person
5,000+ Employees
10+ years of experience
Enterprise SaaS · Finance

Description For Staff SMS Deliverability Engineer (Mailchimp)

Intuit's Mailchimp division is seeking a Staff SMS Deliverability Engineer to join their Delivery team. This role is crucial in enabling small businesses to maximize their reach and engage with their audience through SMS marketing capabilities.

The position requires a seasoned professional with 10+ years of experience in SMS deliverability, preferably in the CPaaS space. The ideal candidate will bring extensive knowledge of SMS/MMS deliverability ecosystems, compliance regulations, and technical expertise with tools like MySQL, BigQuery, and Unix systems.

As a Staff SMS Deliverability Engineer, you'll be responsible for managing SMS delivery infrastructure, ensuring compliance with regulations like TCPA, and maintaining relationships with SMS partners and carriers. The role combines technical expertise with customer advocacy, requiring both strong engineering skills and excellent communication abilities.

The position offers competitive compensation ranging from $191,000 to $258,500, along with bonus potential and equity rewards. You'll be working at one of Intuit's prestigious locations in New York, Atlanta, or Mountain View, contributing to a platform that serves approximately 100 million customers worldwide.

This is an excellent opportunity for a senior technical professional looking to make a significant impact in the SMS deliverability space while working for a leading financial technology company. You'll be part of a team that's dedicated to helping small businesses prosper through innovative marketing solutions.

The role demands a unique blend of technical expertise, leadership skills, and business acumen. You'll be expected to not only manage technical aspects of SMS delivery but also create educational materials, participate in industry forums, and drive strategic initiatives to improve the platform's capabilities.

Working at Intuit-Mailchimp means joining a company with a strong culture of innovation and customer focus. The organization provides modern workspaces designed to foster collaboration and creativity, particularly at their Atlanta headquarters where the Mailchimp teams are based.

If you're passionate about solving complex technical challenges, have deep expertise in SMS systems, and want to help small businesses succeed, this role offers an excellent opportunity to advance your career while making a meaningful impact in the marketing technology space.

Last updated 8 hours ago

Responsibilities For Staff SMS Deliverability Engineer (Mailchimp)

  • Provide proactive SMS/MMS delivery support to internal teams
  • Identify and rectify data, process, and technology issues through monitoring
  • Manage relationships with SMS partners
  • Develop and maintain documentation and troubleshooting playbooks
  • Create educational materials including blogs, articles, and webinars
  • Collaborate with cross-functional teams to improve efficiency
  • Monitor industry trends and regulatory changes
  • Act as a subject matter expert on SMS/MMS deliverability and compliance
  • Partner with sales, support, and success teams
  • Use advanced tools to analyze and improve SMS deliverability

Requirements For Staff SMS Deliverability Engineer (Mailchimp)

MySQL
Linux
  • Bachelor's degree in Business, Computer Science, Marketing, or related field
  • 10+ years of experience in SMS deliverability
  • Extensive knowledge of SMS/MMS deliverability ecosystem
  • Experience with Splunk, MySQL, and BigQuery
  • Working knowledge of Unix and command line tools
  • Strong communication skills
  • Experience with major SMS Aggregators and Carriers
  • Familiarity with SMS marketing regulations
  • Proven project management abilities
  • Troubleshooting and problem solving skills

Benefits For Staff SMS Deliverability Engineer (Mailchimp)

Medical Insurance
Equity
  • Competitive base pay
  • Cash bonus
  • Equity rewards
  • Medical benefits

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