Staff SMS Deliverability Engineer (Mailchimp)

Mailchimp, an Intuit company, is seeking a Staff SMS Deliverability Engineer to join their Delivery team. As a leading marketing platform serving millions of small businesses worldwide, Mailchimp enables customers to build their brands and grow through marketing automation, multichannel campaigns, CRM, and analytics tools.

The role focuses on SMS deliverability, requiring a deep technical understanding of SMS/MMS systems, carrier relationships, and compliance requirements. The ideal candidate will bring 10+ years of experience in SMS deliverability, preferably in the CPaaS space, and will be responsible for maintaining excellent sending reputation, resolving complex delivery issues, and driving educational initiatives.

Key responsibilities include managing SMS/MMS delivery support, developing best practices documentation, collaborating with cross-functional teams, and serving as a subject matter expert in SMS deliverability and compliance. The position offers competitive compensation ranging from $191,000 to $258,500, along with bonus potential and equity rewards.

The role is based in either New York City or the San Francisco Bay Area, working with Intuit's global team of approximately 100 million customers. This position presents an excellent opportunity for a technical leader who can combine deep SMS expertise with strong communication skills and a passion for helping small businesses succeed.

The ideal candidate will possess extensive knowledge of SMS/MMS deliverability ecosystems, experience with major SMS Aggregators and Carriers, and a strong understanding of relevant regulations like TCPA. Technical skills should include proficiency with tools like Splunk, MySQL, BigQuery, and Unix command line tools, alongside the ability to break down complex concepts for various audiences.