Lead Technical Support Engineer

Intuition Machines is seeking a Lead Technical Support Engineer to join their innovative team building enterprise security products with an AI/ML focus. As a key member of the team, you'll bridge the gap between customers and engineering teams, leveraging your software development expertise to provide deep technical insights and exceptional support.

The role combines technical support leadership with hands-on software engineering, requiring proficiency in both backend and frontend technologies. You'll be working with the company's flagship product, the hCaptcha security suite, which serves hundreds of millions of users worldwide. The position offers an opportunity to make a significant impact in cybersecurity and machine learning while working with a distributed global team.

Your responsibilities will span from diagnosing complex technical issues to mentoring other support engineers, all while maintaining direct interaction with leadership and various teams. The ideal candidate brings 5+ years of software engineering experience, strong problem-solving abilities, and excellent communication skills.

Working at Intuition Machines means joining a customer-focused organization that believes in empowering team members to make real impact. The company offers a modern, flexible work environment with a flat organizational structure, enabling direct collaboration with leadership and all teams. This is an excellent opportunity for someone who wants to apply their engineering skills in an environment where their contributions directly influence product innovation and customer satisfaction.

The position offers the flexibility of remote work, collaborative environment, and the chance to work on cutting-edge R&D projects. If you're passionate about transforming cybersecurity, user privacy, and machine learning online, this role provides an exciting opportunity to work with enterprise-level products while maintaining a strong focus on technical excellence and customer success.