Lead Technical Support Engineer

Intuition Machines is seeking a Lead Technical Support Engineer to join their innovative team building enterprise security products with an AI/ML focus. As a key member of our globally distributed team, you'll work on systems serving hundreds of millions of people, including our renowned hCaptcha security suite. This role combines software engineering expertise with customer support leadership, requiring you to bridge the gap between customers and engineering teams.

You'll leverage your technical background to provide deep insights, contribute to product improvements, and ensure exceptional customer support. The position demands strong software development skills, security knowledge, and the ability to mentor other team members. You'll be working in an environment that values rapid iteration, low overhead, and customer focus.

The ideal candidate brings 5+ years of experience in software engineering or technical support, with strong proficiency in Python, JavaScript, and SQL. You should be comfortable with both backend and frontend technologies, and have a solid understanding of security principles and bot management strategies. Your role will involve diagnosing complex technical issues, collaborating with various teams, and developing support processes and tools.

We offer a fully remote position with flexible hours, modern development workflows, and the opportunity to work with an inspiring team spread across the globe. You'll enjoy a flat organizational structure, direct interaction with leadership, and the chance to make a significant impact in cybersecurity and machine learning. Join us in transforming online security while working with cutting-edge technology and serving millions of users worldwide.