Support Engineer
Description For Support Engineer
ION Markets is seeking a Support Engineer to join their dynamic team in Madrid. As a key member of the Service Management Team, you'll be responsible for providing technical and functional support to customers using ION's financial technology solutions. The role combines technical expertise with customer service, requiring proficiency in Linux, SQL, and cybersecurity practices.
ION Markets is part of ION Group, a global leader in financial technology serving over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks. With 13,000 employees across 40+ cities, ION offers an environment rich in opportunity and professional growth.
The ideal candidate will have a strong technical foundation with a degree in Computer Science or related field, combined with excellent problem-solving abilities and communication skills in both English and Spanish. You'll be involved in various aspects of service delivery, from handling customer inquiries to participating in system deployments and security initiatives.
This role offers the opportunity to work with cutting-edge financial technology while developing expertise in both technical and business domains. ION's commitment to inclusivity and diversity, combined with their global reach and impressive client base, makes this an excellent opportunity for someone looking to build a career in financial technology support.
Responsibilities For Support Engineer
- Respond to customers' technical and functional inquiries through phone, email, and case management system
- Track inquiry resolution progress
- Communicate updates to clients
- Maintain knowledge of software, database structure, and configuration files
- Handle system failures and unexpected events
- Perform application system checks
- Develop relationships with departments and third-party vendors
- Support customer testing of new products
- Assist with releases and deployments
- Participate in IT security and cybersecurity activities
- Participate in team shift patterns and weekend work
Requirements For Support Engineer
- Degree in Computer Science, Computer Engineering or related technical degree
- Analytical and proactive approach to problem solving
- Good knowledge of Linux/Unix and command line
- Good knowledge of SQL and PL/SQL language
- Knowledge of IT security and cybersecurity best practices
- Excellent written and verbal communication skills in English and Spanish
- Ability to manage time and changing workload
- Willingness to work shifts and weekends
- EU Work Permit
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