Customer Application Engineer

Ivalua, founded in 2000, is a leading global provider of cloud-based procurement solutions. We are a global community of exceptional professionals who believe in the power of digital transformation to revolutionize supply chain sustainability and resiliency. Our cloud-based spend management platform empowers hundreds of the world's most admired brands to effectively manage all categories of spend and suppliers, increasing profitability, improving ESG performance, lowering risk, and enhancing productivity.

We are seeking a Customer Application Engineer to join our RUN department, which is international in scope (EMEA, AMER, APAC) and growing rapidly. This role involves managing customer relationships, maintaining applications, and providing technical expertise. Key responsibilities include:

1. Managing customer relations on the application
2. Performing maintenance tasks, including troubleshooting code and SQL issues
3. Handling change requests and solution upgrades
4. Providing expertise in the solution and ensuring customer satisfaction

The ideal candidate should have:

• Minimum 3 years of experience in L3/L4 Software Product Technical Support
• Experience as a developer in object-oriented language (ideally C#)
• Strong SQL skills
• Experience in technical support and customer management
• BE/BTech or Masters degree in Computer Engineering, Computer Science, or related field

At Ivalua, we offer a hybrid working model, a stable and cash-flow positive environment, and numerous benefits including snacks, weekly lunches, career development programs, and regular social events. Join our diverse and inclusive workplace where your unique contributions are highly valued!