DAS Support Engineer

JMA Wireless is at the forefront of U.S. wireless technology leadership, particularly in the crucial transition to 5G. Based in Syracuse, NY, they operate the only U.S.-owned 5G factory in the country, developing advanced software-based 5G platforms. The company serves critical connectivity needs across various sectors including mobile carriers, stadiums, universities, healthcare centers, transit hubs, and the U.S. Military.

The DAS Support Engineer role is a vital position within JMA Wireless, focusing on providing both remote technical and field support for JMA DAS systems. This role requires a unique blend of technical expertise and customer service skills, as you'll be responsible for troubleshooting and resolving complex issues escalated from various stakeholders including customers, sales teams, product management, and Level 3 support.

The ideal candidate will possess strong RF experience, particularly in DAS commissioning and troubleshooting. You'll need proficiency with specialized equipment such as Spectrum Analyzers, PIM test sets, and Anritsu Site Master for sweep testing. The position demands excellent organizational skills and attention to detail, especially in managing customer tickets and following internal procedures.

This role offers an exciting opportunity to work with cutting-edge 5G technology while making a significant impact on critical infrastructure projects. With a competitive salary range of $100,000-$120,000 and comprehensive benefits, JMA Wireless provides an excellent environment for professional growth in the telecommunications industry. The position offers a remote work arrangement, though it requires 50% travel for onsite support and system validation.

The company culture at JMA embraces diversity and inclusion, providing a supportive environment where differences are not just accepted but celebrated. They offer comprehensive benefits including health coverage, wellness programs, and various support resources, demonstrating their commitment to employee well-being and professional development.