Cloud Support Engineer
Description For Cloud Support Engineer
Jobgether is a innovative platform revolutionizing the remote job search experience by providing comprehensive matching and feedback for every application. They're seeking a Cloud Support Engineer to join their team in a fully remote capacity within the United States. This role combines technical expertise with customer service excellence, focusing on maintaining and optimizing cloud computing systems. The ideal candidate will bring 4+ years of experience, strong technical troubleshooting abilities, and excellent communication skills. You'll be responsible for supporting cloud infrastructure, resolving complex technical issues, and ensuring high system availability. The position offers comprehensive benefits including health insurance, retirement plans, and professional development opportunities. This role is perfect for someone who enjoys solving technical challenges while providing exceptional customer support in a remote environment.
Responsibilities For Cloud Support Engineer
- Serve as primary point of contact for technical support inquiries via phone, email, and chat
- Troubleshoot and resolve complex technical issues related to cloud storage platforms
- Document troubleshooting steps and common issues in knowledge base
- Collaborate with engineering and product teams on escalations
- Educate customers on platform best practices
- Monitor and respond to alerts and support escalations
Requirements For Cloud Support Engineer
- Bachelor's degree in Computer Science, Information Technology, or related field; or 4+ years experience
- 2+ years in technical support or similar role
- Strong understanding of cloud storage technologies, networking, and virtualization
- Familiarity with troubleshooting tools, command-line interfaces, and log analysis
- Experience with cloud platforms (AWS, Google Cloud, or Azure)
- Excellent communication skills
- Experience supporting 24/7/365 mission-critical systems
- Understanding of Linux and networking protocols
Benefits For Cloud Support Engineer
- Competitive salary and benefits package
- Professional development opportunities
- Collaborative and innovative environment
- Flexible work arrangements
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and company holidays
- Employee assistance programs and wellness initiatives
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