Software Engineer III - L2, L3 Support

JPMorganChase is one of the oldest financial institutions offering innovative financial solutions to consumers, businesses and prominent corporate, institutional and government clients.
$133,000 - $185,000
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Finance

Description For Software Engineer III - L2, L3 Support

JPMorgan Chase is seeking a Software Engineer III to join their Commercial & Investment Bank division. This role offers an exciting opportunity to work with cutting-edge technology while supporting critical infrastructure. As a seasoned member of an agile team, you'll be responsible for L2/L3 support, focusing on incident management, Kubernetes operations, and system reliability.

The position involves working with modern DevOps tools and practices, including monitoring solutions like Dynatrace and Datadog, while collaborating across teams to ensure system stability and performance. You'll play a crucial role in maintaining and improving the bank's technology infrastructure, handling critical incidents, and implementing automation to enhance operational efficiency.

JPMorgan Chase offers a comprehensive benefits package including healthcare, retirement plans, and professional development opportunities. The company's rich 200-year history and position as a leader in investment banking provides a stable yet innovative environment for career growth.

This role is perfect for an experienced engineer who enjoys problem-solving, has a strong background in DevOps practices, and wants to work with enterprise-scale systems in the financial sector. The position offers competitive compensation and the opportunity to work with some of the most sophisticated financial technology systems in the industry.

Last updated 8 hours ago

Responsibilities For Software Engineer III - L2, L3 Support

  • Serve as an escalation contact for L2 and L3 support teams, handling critical incidents
  • Collaborate with SRE, Development, and Operations teams to prevent incident recurrence
  • Troubleshoot and resolve Kubernetes clusters, deployments, and networking issues
  • Define and refine alerts, dashboards, and logging strategies
  • Support deployment and maintenance activities
  • Maintain documentation, runbooks, and knowledge articles
  • Develop and enhance automation scripts

Requirements For Software Engineer III - L2, L3 Support

Kubernetes
  • 3+ years of applied software engineering experience
  • Experience in L2 & L3 support, SRE, or DevOps roles
  • Experience with client-facing applications
  • Experience with Kubernetes
  • Expertise in monitoring tools (Dynatrace, Datadog, etc.)
  • Understanding of incident management
  • Knowledge of cloud platforms (AWS, GCP, Azure)
  • Experience with log management and analysis

Benefits For Software Engineer III - L2, L3 Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Mental Health Assistance
Education Budget
  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching

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