JumpCloud delivers a unified open directory platform for securely managing identities, devices, and access across organizations.

JumpCloud is revolutionizing the identity and access management space with their unified open directory platform. As a Tier 1 Customer Support Engineer, you'll be at the forefront of helping customers succeed with the platform. This role combines technical expertise in Windows, Active Directory, and various authentication systems with customer-facing support skills.

You'll be part of a dynamic team providing world-class technical support across multiple channels. The position involves managing high-priority customer issues, collaborating with various teams, and contributing to knowledge base development. This is an excellent opportunity for someone with a strong technical background who enjoys problem-solving and customer interaction.

The role offers significant growth potential within a fast-growing SaaS company. You'll work with cutting-edge technology while developing expertise across the entire JumpCloud platform. The company values diversity and fosters a collaborative environment where unique ideas and approaches are welcomed.

Key technical areas include Windows platform administration, Active Directory management, networking, authentication protocols, and API integration. You'll need to balance technical knowledge with strong communication skills to effectively support customers and collaborate with internal teams.

The position includes an on-call rotation component, requiring availability for emergency response during assigned weeks. While challenging, this role offers an excellent opportunity to grow your technical and customer service skills while working with a supportive team in a remote-first environment.

Entry-level Customer Support Engineer position at JumpCloud, focusing on Windows and Active Directory support, requiring 1 year of technical experience in a customer-facing role.

Tier 1 Customer Support Engineer, Windows & Active Directory

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across organizations.

JumpCloud is seeking an experienced engineer to join their Platform Engineering organization. As a Staff Platform Software Engineer, you'll tackle complex problems using cutting-edge tools and technologies. The role involves designing highly available systems, building tools, scaling the platform, and modernizing key components. You'll be responsible for implementing best practices, creating internal developer tooling, automation, and optimizing the developer experience for distributed applications at scale. The position offers the opportunity to provide technical leadership in delivering a core and reliable platform to customers.

Key responsibilities include:
- Designing highly available systems and scaling the platform
- Building internal developer tools and automation
- Implementing best practices and optimizing developer experience
- Providing technical leadership on core platform delivery

Requirements:
- 12+ years of professional programming experience (Golang, Python, NodeJS)
- Experience with public cloud environments (AWS, GCP, Azure) and CI/CD pipelines
- Operational container orchestration experience (e.g., Kubernetes)
- Proficiency in infrastructure as code solutions (e.g., Terraform)
- Experience with monitoring tools (e.g., Datadog)
- Strong problem-solving, communication, and collaboration skills
- Ability to lead cross-functional projects and teams
- Understanding of API design and microservices architecture

JumpCloud offers a remote-first work environment and values building connections among diverse team members. They seek out-of-the-box thinkers passionate about solving challenging technical problems and contributing to a supportive, innovative workplace.

JumpCloud seeks a Staff Platform Software Engineer to design highly available systems, build tools, and scale their platform using cutting-edge technologies.

Staff Platform Software Engineer

JumpCloud is seeking an experienced engineer to join their Platform Engineering organization. As a Senior Platform Software Engineer, you'll tackle complex problems using cutting-edge tools and technologies. The role involves designing highly available systems, building tools, scaling the platform, and modernizing key components. You'll be responsible for implementing best practices, creating internal developer tooling, automation, and optimizing the developer experience for distributed applications at scale. The position offers the opportunity to provide technical leadership in delivering a core and reliable platform to customers.

Key responsibilities include:
- Designing highly available systems and scaling the platform
- Building internal developer tools and automation
- Implementing best practices and optimizing developer experience
- Providing technical leadership on core platform delivery

Requirements:
- 5+ years of professional programming experience (Golang, Python, NodeJS)
- Experience with public cloud environments (AWS, GCP, Azure) and CI/CD pipelines
- Operational container orchestration experience (e.g., Kubernetes)
- Proficiency in infrastructure as code solutions (e.g., Terraform)
- Experience with monitoring tools (e.g., Datadog)
- Strong problem-solving, communication, and collaboration skills
- Ability to lead cross-functional projects and teams
- Understanding of API design and microservices architecture

JumpCloud offers a remote-first work environment and values building connections among diverse team members. The company seeks out-of-the-box thinkers passionate about solving challenging technical problems and contributing to a supportive, innovative work culture.

JumpCloud seeks a Senior Platform Software Engineer to design highly available systems, build tools, and scale their unified open directory platform.

Senior Platform Software Engineer

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.

JumpCloud is seeking an experienced Software Engineer to join their Device Management engineering team. This role focuses on developing applications and services for Windows, Mac, and Linux machines, interacting with OS/kernel, and working with backend services. The ideal candidate will have 3-5 years of industry experience in developing cross-platform applications using languages like Go, Swift, C#, C++, and Node.js.

Key Responsibilities:
- Develop cross-platform applications primarily using Go, along with Swift, C#, C++, and Node.js
- Work with Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals
- Participate in Scrum framework for agile development
- Implement mTLS protocols and related security concepts
- Utilize OAuth/OIDC flows for secure user authentication and service access

Requirements:
- 3-5 years of industry experience in developing MAC, Windows, or Linux applications
- Experience with public cloud providers (AWS, GCP, or Azure) and CI/CD pipelines
- Familiarity with services, event loggers, and kernels in Windows OS or launch daemons and app hosting in Mac (bonus)
- Ability to work remotely and participate in on-call shifts
- Fluency in English (both speaking and writing)

JumpCloud offers a fast-paced SaaS environment, opportunities to solve challenging technical problems, and a supportive team passionate about their mission. The company values diversity and fosters an inclusive work culture.

JumpCloud is hiring a Software Engineer for Device Management to develop cross-platform applications and services using Go, Swift, C#, C++, and Node.js.

Software Engineer, Device Management

JumpCloud is seeking an experienced Platform Software Engineer to join their Platform Engineering organization. This role offers the opportunity to solve challenging and complex problems using the latest tools and technologies. The Platform Team is responsible for managing JumpCloud's service-to-service network traffic and the external points where customers interact with JumpCloud's interfaces and services.

Key responsibilities include:
- Defining and implementing routing, load balancing, and communication strategies in a distributed microservice-based containerized environment.
- Implementing best practices, canary rollouts, and internal tooling to deliver distributed applications at scale.
- Designing highly available systems, building tools, scaling the platform, and modernizing key components.
- Working closely with other Cloud Engineering teams and engineering teams across the organization.

Requirements:
- 3+ years of professional programming experience (JumpCloud uses Golang, Python, NodeJS)
- Experience with public cloud environments (AWS, GCP, Oracle, AliCloud, or Azure) and CI/CD pipelines
- Container orchestration experience (e.g., Kubernetes)
- Experience with highly available distributed systems
- Knowledge of infrastructure as code solutions (e.g., Terraform)
- Experience with monitoring tools (e.g., Datadog)
- Strong problem-solving, communication, and collaboration skills
- Understanding of API design and microservices architecture

JumpCloud offers a remote-first work environment and values building connections among team members. The company is committed to equal opportunity employment and welcomes applicants from diverse backgrounds. This role provides an excellent opportunity to work with cutting-edge technologies and contribute to the core infrastructure of a growing SaaS platform.

JumpCloud is hiring a Platform Software Engineer to design and implement routing, load balancing, and communication strategies for their distributed microservice-based environment.

Platform Software Engineer

JumpCloud is seeking a Sales Engineer to join their rapidly expanding Pre-Sales Engineering team. As a Sales Engineer, you'll act as a technical trusted advisor, providing consultative support for organizations evaluating the JumpCloud platform. You'll be responsible for delivering tailored product demonstrations, uncovering customer pain points, and aligning JumpCloud solutions to those challenges. You'll support direct and partner sales teams, build relationships with partners through technical enablement and co-selling, and assist prospects with setup and configuration of time-based trials. The role requires excellent communication skills, the ability to simplify complex concepts, and a strong technical acumen. You'll work in a fast-paced SaaS environment, collaborating with talented individuals across departments to solve challenging technical problems. JumpCloud offers a comprehensive benefits package and embraces a remote-first work culture, allowing you to work from anywhere in the United States.

JumpCloud is hiring a Sales Engineer to provide technical expertise and support for their unified open directory platform.

Sales Engineer

JumpCloud helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models.

JumpCloud, a rapidly growing company in the IT security sector, is seeking a Senior Software Engineer to join their Device Management team. This role is critical in developing and maintaining the core components of JumpCloud's product portfolio, which includes identity, directory, and device management services.

As a Software Engineer in the Device Management team, you'll be at the forefront of creating solutions that make device management easier and more secure for JumpCloud's clients. Your work will involve developing applications and services for Windows, Mac, and Linux environments, requiring a deep understanding of operating systems and their interactions with backend services.

Key responsibilities include:
- Owning and developing crucial parts of the endpoint agent solution
- Designing and implementing innovative solutions using cutting-edge technologies
- Participating in architectural decisions and designs
- Playing an active role in the Scrum development process
- Collaborating closely with QA, server-side developers, product managers, and other agent developers
- Ensuring high-quality code releases with integrated unit tests
- Participating in on-call rotations to maintain system reliability

The ideal candidate will have:
- 5+ years of coding experience, with knowledge of JavaScript/Golang being a plus
- Strong multi-threading skills
- Extensive experience with MacOS/Windows internals and services
- Familiarity with database technologies like PostgreSQL and MongoDB
- Background in collaboration tool development
- Windows/Linux experience
- Fluency in English for effective communication

JumpCloud offers a dynamic, fast-paced environment where you'll work with talented professionals across various departments. You'll have the opportunity to contribute your unique ideas and approaches to product conception and feature development. The company values innovation and out-of-the-box thinking, making it an ideal place for those passionate about solving complex technical challenges.

As a remote-first company, JumpCloud provides the flexibility to work from anywhere within India. They emphasize building connections among team members, regardless of backgrounds or locations, fostering an inclusive and supportive work environment.

If you're excited about shaping the future of IT security and device management while working with a diverse, global team, this role at JumpCloud could be your next career-defining opportunity. Join a company that's not just growing rapidly but is also committed to making a significant impact in the world of IT management and security.

JumpCloud is seeking a Senior Software Engineer for Device Management to develop endpoint agent solutions and backend services for their identity and device management platform.

JumpCloud is seeking an experienced Staff Platform Software Engineer to join our Platform Engineering organization. As a key member of the Platform Team, you'll tackle complex problems using cutting-edge tools and technologies. Your responsibilities will include managing JumpCloud's service-to-service network traffic and external customer interaction points.

In this role, you will:
- Design highly available systems, build tools, and scale the platform while modernizing key components.
- Implement best practices, develop internal developer tooling, and optimize the developer experience for distributed applications at scale.
- Provide technical leadership in delivering a core and reliable platform to our customers.

Key requirements:
- 12+ years of professional programming experience (Go, Python, NodeJS)
- Experience with public cloud environments (AWS, GCP, Azure) and CI/CD pipelines
- Operational container orchestration experience (e.g., Kubernetes)
- Proficiency in infrastructure as code solutions (e.g., Terraform)
- Strong problem-solving, communication, and collaboration skills

JumpCloud offers a remote-first work environment and values building connections among team members. The company has raised over $400M from world-class investors and is rapidly growing across various departments.

Join our team of dedicated, passionate, and creative people who are eager to revolutionize the IT industry. At JumpCloud, you'll have the opportunity to share and grow your expertise while working with amazing talent across departments who are passionate about our mission.

JumpCloud is hiring a Staff Platform Software Engineer to design highly available systems, build tools, and scale their platform using cutting-edge technologies.

JumpCloud, a leader in centralized management of user identities and devices for small and medium-sized enterprises, is seeking a Staff Platform Software Engineer to join their Platform Engineering organization. This remote position, based in Ankara, Turkey, offers an exciting opportunity to work on critical infrastructure that serves as the foundation for JumpCloud and internal engineering teams.

As a Staff Platform Software Engineer, you'll be at the forefront of designing highly available systems, building tools, and scaling the platform. You'll also play a crucial role in modernizing and evolving key components. Your responsibilities will include implementing best practices, developing internal developer tooling, and optimizing the developer experience to deliver distributed applications at scale.

The ideal candidate brings 12+ years of professional programming experience, with proficiency in languages like Golang, Python, and NodeJS. You should have a strong background in cloud environments (AWS, GCP, Azure), CI/CD pipelines, and container orchestration (Kubernetes). Experience with infrastructure as code (e.g., Terraform) and monitoring tools (e.g., Datadog) is essential.

This role requires a passion for tackling complex engineering challenges, strong problem-solving abilities, and excellent communication skills. You'll be expected to lead cross-functional projects and teams, demonstrating a deep understanding of API design and microservices architecture.

JumpCloud offers a dynamic work environment where you'll collaborate with talented professionals across the organization. You'll have the opportunity to shape the success of the Platform team and contribute to a product used by over 200,000 organizations worldwide. If you're excited about building the future of identity and device management in a remote-first culture, this could be the perfect opportunity for you.

Join JumpCloud and be part of a team that values building connections, thinking big, and continuous improvement. Your unique ideas and approaches will be welcomed as you work alongside a seasoned executive team and supportive board in a proven market that customers are excited about.

JumpCloud seeks a Staff Platform Software Engineer in Ankara, Turkey for a remote role. 12+ years experience required in cloud, Kubernetes, and distributed systems.

JumpCloud Engineering Jobs

JumpCloud delivers a unified open directory platform for securely managing identities, devices, and access across organizations.