Technical Support Engineer - Windows and Active Directory

JumpCloud is seeking a Technical Support Engineer to join their remote-first team, focusing on Windows and Active Directory support. This Tier 2 position involves providing world-class technical support to customers across various channels. The role requires a highly technical self-starter who can handle high-priority and mission-critical customer issues in a fast-paced environment.

The ideal candidate will have extensive experience in system administration, particularly with Windows platforms and Active Directory. They'll be responsible for troubleshooting complex technical issues, maintaining knowledge base articles, and collaborating across teams to ensure customer success. The position includes participating in an on-call rotation and working with customers via phone, email, and chat support.

JumpCloud offers a unique opportunity to work with a seasoned executive team in a proven market. The company values building connections and creates an inclusive environment where diverse perspectives are welcomed. They operate in 15+ countries and conduct business in English, making it an excellent opportunity for those seeking a global work environment.

The role requires working Monday through Friday, 8:00 AM - 5:00 PM US MT (UTC-6), making it ideal for candidates who can work during these hours. The position offers the flexibility of remote work while being part of a dynamic team that's passionate about simplifying IT management through their unified open directory platform.