Technical Support Engineer, Windows - Mexico

JumpCloud is seeking a Technical Support Engineer to provide world-class technical support to their customers. This role focuses on Windows platform expertise and requires a highly technical self-starter driven to exceed customer expectations. The position involves resolving high-priority and mission-critical customer issues in a fast-paced environment, working remotely from Mexico.

The ideal candidate will have extensive experience with Windows systems administration, including Registry Hives, LGPOs, PowerShell, and Windows Server environments. They'll be responsible for managing support tickets, providing technical solutions via multiple channels, and maintaining knowledge base documentation.

Working in a remote-first environment, the role offers the opportunity to collaborate with cross-functional teams including Product, Learning, Account Management, and Implementation Engineers. The position requires participation in on-call rotations and the ability to handle customer interactions in English.

JumpCloud offers a dynamic SaaS-based environment where innovative thinking is encouraged, and team members can make significant impacts. The company values diversity and inclusion, making it an ideal workplace for professionals seeking growth in the technical support field. The role provides a perfect blend of technical challenge and customer interaction, with a focus on maintaining JumpCloud's high standards of customer support excellence.

The schedule is Monday to Friday, 10:00 - 19:00 US MT (UTC-6), making it ideal for professionals based in Mexico who want to work with a leading identity and access management platform while maintaining work-life balance. The position offers the opportunity to work with cutting-edge technology while developing expertise in identity management, directory services, and cloud infrastructure.