Tier 1 Customer Support Engineer, Windows & Active Directory

JumpCloud is revolutionizing the identity and access management space with their unified open directory platform. As a Tier 1 Customer Support Engineer, you'll be at the forefront of helping customers succeed with the platform. This role combines technical expertise in Windows, Active Directory, and various authentication systems with customer-facing support skills.

You'll be part of a dynamic team providing world-class technical support across multiple channels. The position involves managing high-priority customer issues, collaborating with various teams, and contributing to knowledge base development. This is an excellent opportunity for someone with a strong technical background who enjoys problem-solving and customer interaction.

The role offers significant growth potential within a fast-growing SaaS company. You'll work with cutting-edge technology while developing expertise across the entire JumpCloud platform. The company values diversity and fosters a collaborative environment where unique ideas and approaches are welcomed.

Key technical areas include Windows platform administration, Active Directory management, networking, authentication protocols, and API integration. You'll need to balance technical knowledge with strong communication skills to effectively support customers and collaborate with internal teams.

The position includes an on-call rotation component, requiring availability for emergency response during assigned weeks. While challenging, this role offers an excellent opportunity to grow your technical and customer service skills while working with a supportive team in a remote-first environment.