San Francisco-based company founded in 2003 connecting customers with verified experts for professional services across various fields.

JustAnswer, a profitable San Francisco-based company founded in 2003, is seeking a Global IT Technical Support Engineer to join their growing team. This role is crucial in delivering high-quality IT support for global offices and remote employees across multiple locations.

The position offers an exciting opportunity to work with a company that has helped 10 million customers in 196 countries, answering over 16 million questions through their network of 12,000+ experts. JustAnswer's mission is simple yet powerful: helping people by connecting customers with verified experts for reliable answers.

As a Global IT Technical Support Engineer, you'll be responsible for managing various IT services, including Microsoft 365, antivirus solutions, and patch management. You'll work closely with teams in Ukraine and India, managing IT assets, configuring equipment, and ensuring smooth system operations for all employees.

The ideal candidate brings 2-5 years of IT helpdesk/technical support experience in a global organization, with strong skills in VPNs, network management, Active Directory, and security practices. Knowledge of cloud services and AI implementation in IT service delivery is a plus.

JustAnswer offers a remote-first/hybrid work environment and maintains a strong commitment to diversity and inclusion. The company culture emphasizes data-driven decision-making, innovation, and a lean approach to customer service. Backed by investors like Charles Schwab and Crosslink Capital, JustAnswer provides an opportunity to join a successful, growing company while making a meaningful impact on people's lives.

Global IT Technical Support Engineer position at JustAnswer, supporting worldwide offices and remote employees with technical infrastructure and services.

Global IT Technical Support Engineer

San Francisco based company connecting customers with verified experts to provide reliable answers across various professional services.

JustAnswer, a San Francisco-based company founded in 2003, is revolutionizing access to professional expertise through their digital platform. As a Senior BI Engineer, you'll be at the forefront of building and optimizing the company's Business Intelligence infrastructure, enabling data-driven decision-making across the organization.

The role combines technical expertise with strategic thinking, as you'll be responsible for designing and implementing optimized database structures, developing ETL processes, and creating impactful BI solutions. You'll work with cutting-edge BI dashboarding platforms like Power BI, Tableau, or Looker, while leveraging your programming skills in languages such as Python, .NET (C#), or JavaScript.

JustAnswer has an impressive track record of helping 22 million customers across 196 countries, answering over 25 million questions through their network of 12,000+ verified experts. The company maintains a strong culture focused on being data-driven, courageous, innovative, lean, and humble.

This position offers an excellent opportunity for a seasoned BI professional to make a significant impact in a profitable, fast-growing company. You'll be part of a mission-driven organization that values workplace diversity and embraces a remote-first environment. The role combines technical challenges with the satisfaction of contributing to a platform that helps people solve real-world problems.

Working at JustAnswer means joining a team that celebrates success together, maintains a strong focus on work-life balance, and provides opportunities for professional growth. The company's commitment to data-driven decision-making and continuous innovation makes it an ideal environment for BI professionals looking to advance their careers while making a meaningful difference in people's lives.

Senior BI Engineer role at JustAnswer, building and optimizing Business Intelligence infrastructure for data-driven decision making.

Senior BI Engineer

San Francisco based company founded in 2003, helping people by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget.

As a Senior Full-Stack .Net Engineer at JustAnswer, you will contribute to designing, developing, and maintaining web applications with a focus on performance and scalability. You'll play a key role in enhancing customer experiences within the Customer Relationship Management (CRM) platform, managing personalized communications via email, SMS, and instant messaging.

Key responsibilities include:
- Designing and developing scalable, high-performance web applications
- Building and maintaining features for the CRM platform
- Developing full-stack solutions using .NET Core stack
- Creating efficient front-end interfaces with React, Redux, TypeScript, and JavaScript
- Implementing and managing RESTful APIs and server-side logic
- Utilizing Agile methodologies for continuous delivery and improvement
- Writing unit tests and ensuring code quality with automated testing
- Collaborating with cross-functional teams to gather and refine project requirements
- Participating in code reviews and design discussions
- Optimizing database queries and web application performance

Requirements:
- 5+ years of commercial software development experience
- Proficiency with .NET (C#), JavaScript, SQL, and front-end frameworks (React, Redux, TypeScript)
- Expertise in using Git for managing codebases
- Experience in developing automation tests (unit and integration) using TDD methodologies
- Agile/SCRUM experience with a focus on CI/CD practices
- Strong collaboration and mentoring skills
- Understanding of software architecture, design patterns, and scalable systems
- Bachelor's degree in Computer Science or related field
- Intermediate level of English or higher

JustAnswer offers a mission-driven environment, helping people by connecting them with experts. With 1,000+ employees and growing, the company values being data-driven, courageous, innovative, lean, and humble. They offer perks such as time off, professional development support, resources for well-being, and a remote-first work environment.

Senior Full-Stack .Net Engineer role at JustAnswer, developing scalable web applications and enhancing CRM platform.

Senior Full-Stack .Net Engineer

As a Lead Full-Stack .NET Engineer in our innovative Machine Learning department, you will take ownership of high-impact deliverables and collaborate with stakeholders across various initiatives. In this role, you'll lead the development of cutting-edge machine learning and virtual assistant platforms, mentor team members, and work with a diverse technology stack including .NET Core, React.js, Kubernetes, and more. Our environment embraces continuous integration and deployment (CI/CD) practices, and we're extensively leveraging Generative AI technologies to enhance our ecosystem.

**Responsibilities:**
- Guide the team in making well-informed technical decisions
- Collaborate with cross-functional teams
- Design and develop software architecture and technical frameworks
- Improve stability, performance, and scalability of applications
- Respond to production incidents
- Mentor and support team members
- Conduct code reviews
- Participate in evaluating and integrating new technologies

**Requirements:**
- 6+ years of commercial software development experience
- Strong proficiency in C#, .NET Framework, and .NET Core technologies
- Experience with data access frameworks like ADO.NET or Entity Framework
- Strong SQL and database design skills
- Understanding of Service-Oriented Architecture (SOA)
- Experience with REST APIs, web services, and WCF
- Expertise in source control systems (e.g., Git)
- Experience in developing automation tests using TDD methodologies
- Agile/SCRUM experience with a focus on CI/CD practices
- Strong communication and collaboration skills
- Experience making build vs. buy decisions
- Experience conducting code reviews and providing mentorship
- Experience with Generative AI technologies
- Bachelor's degree in Computer Science or related field
- Upper-intermediate English proficiency (B2 or higher)

**Benefits:**
- Time off throughout the year (paid and unpaid)
- Professional development support
- Resources for overall well-being
- Free membership to JA product

Join us in shaping the future of AI-driven solutions within an ecosystem of 170+ connected applications, supporting over a million visitors daily and handling billions of requests each month.

Lead Full-Stack .NET Engineer role at JustAnswer, focusing on machine learning and virtual assistant platforms using .NET Core, React.js, and Kubernetes.

JustAnswer Engineering Jobs

San Francisco-based company founded in 2003 connecting customers with verified experts for professional services across various fields.