Global IT Technical Support Engineer

JustAnswer, a profitable San Francisco-based company founded in 2003, is seeking a Global IT Technical Support Engineer to join their growing team. This role is crucial in delivering high-quality IT support for global offices and remote employees across multiple locations.

The position offers an exciting opportunity to work with a company that has helped 10 million customers in 196 countries, answering over 16 million questions through their network of 12,000+ experts. JustAnswer's mission is simple yet powerful: helping people by connecting customers with verified experts for reliable answers.

As a Global IT Technical Support Engineer, you'll be responsible for managing various IT services, including Microsoft 365, antivirus solutions, and patch management. You'll work closely with teams in Ukraine and India, managing IT assets, configuring equipment, and ensuring smooth system operations for all employees.

The ideal candidate brings 2-5 years of IT helpdesk/technical support experience in a global organization, with strong skills in VPNs, network management, Active Directory, and security practices. Knowledge of cloud services and AI implementation in IT service delivery is a plus.

JustAnswer offers a remote-first/hybrid work environment and maintains a strong commitment to diversity and inclusion. The company culture emphasizes data-driven decision-making, innovation, and a lean approach to customer service. Backed by investors like Charles Schwab and Crosslink Capital, JustAnswer provides an opportunity to join a successful, growing company while making a meaningful impact on people's lives.