Support Engineer

Kandji, a rapidly growing Apple device management and security platform, is seeking a Support Engineer to join their team in Miami. This role is crucial in providing world-class support to customers implementing Kandji's enterprise-ready endpoint solutions. The company has shown impressive growth with a 600%+ increase in annual recurring revenue and partnerships with industry giants like ServiceNow, AWS, and Okta.

As a Support Engineer, you'll be the primary point of contact for customers, handling technical support via chat, email, and video conferences. The role requires deep knowledge of Apple ecosystems (macOS, iOS, iPadOS) and MDM solutions. You'll work closely with engineering teams to resolve issues and contribute to product improvement through customer feedback.

The position demands 3+ years of IT administration experience, strong technical skills including shell scripting, and excellent communication abilities. You'll work in-office Monday through Friday from 12:00 PM to 9:00 PM EST, supporting customers across multiple time zones.

Kandji offers an impressive benefits package including full medical coverage, equity, 401(k) matching, and extensive paid leave policies. The company has secured significant funding, including a recent $100 million investment from General Catalyst, bringing its valuation to $850 Million. This represents an excellent opportunity to join a fast-growing company that's been recognized on Forbes' Next Billion Dollar Startup List 2023.

The role is perfect for someone who enjoys solving complex technical challenges, has a passion for Apple technologies, and wants to make a direct impact on customer success. You'll be joining a tight-knit team that values inclusive culture and diverse perspectives, with real opportunities for career growth in a rapidly expanding organization.