Implementation Engineer, EMEA

Keeper Security provides cybersecurity software trusted globally, offering password management, secrets management, and privileged access solutions.
Cork, Ireland
Backend
Senior Software Engineer
Hybrid
5+ years of experience
Cybersecurity · Enterprise SaaS

Description For Implementation Engineer, EMEA

Keeper Security, a leading cybersecurity company, is seeking an Implementation Engineer for their EMEA B2B Support team. This role offers a unique opportunity to join a rapidly growing cybersecurity company that serves millions of users and thousands of organizations globally.

The position involves guiding customers through the integration and implementation of Keeper's security solutions, requiring a blend of technical expertise and customer-facing skills. As an Implementation Engineer, you'll be responsible for understanding customer needs, configuring software, providing technical support, and ensuring successful deployment of Keeper's solutions.

The ideal candidate will bring 5+ years of experience in SaaS implementation or technical support, with a strong foundation in various operating systems, networking concepts, and cloud technologies. Technical proficiency in Linux, PowerShell, and various enterprise technologies is essential, as is the ability to work effectively across global time zones.

This hybrid role offers flexibility for those within commuting distance to the Cork, Ireland office, or fully remote options for those living elsewhere in Ireland. The position comes with attractive benefits including private healthcare with no waiting period, pension contributions, and sick pay.

Working at Keeper Security means joining a company at the forefront of cybersecurity innovation, offering solutions in password management, secrets management, and privileged access. The role provides excellent opportunities for professional growth while contributing to a platform that protects organizations worldwide.

The company culture emphasizes collaboration, technical excellence, and customer success. As part of a global team, you'll have the chance to work with cutting-edge technology while making a significant impact on enterprise security solutions. This is an excellent opportunity for someone passionate about cybersecurity and customer success to join a leading organization in the field.

Last updated a month ago

Responsibilities For Implementation Engineer, EMEA

  • Collaborate with customers to understand business needs and conduct needs assessments
  • Configure Keeper software to meet customer requirements
  • Develop and deliver training sessions
  • Create comprehensive documentation and user guides
  • Provide level 2 technical support
  • Maintain accurate records of customer configurations
  • Collaborate with cross-functional teams
  • Manage multiple implementation projects concurrently

Requirements For Implementation Engineer, EMEA

Linux
Python
  • 5+ years of progressive experience in SaaS implementation or technical support
  • Experience in SaaS deployment with security software
  • Working knowledge of Salesforce preferred
  • Experience with Google docs and MS-office tools
  • Mac OSX, Windows & Linux administration experience
  • Strong command of Linux Shell and PowerShell
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Advanced knowledge in on prem/cloud/hybrid environments
  • Strong understanding of SaaS architecture
  • Proficiency in programming languages, APIs, and data manipulation
  • Bachelor's degree in computer science or related field
  • PMP Certification preferred
  • Python experience preferred

Benefits For Implementation Engineer, EMEA

Medical Insurance
  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)

Interested in this job?

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