Systems Support Engineer

Keeper Security provides cybersecurity software trusted by millions, offering zero-trust privileged access management solutions across 120 countries.
Security
Senior Software Engineer
Remote
5+ years of experience
Cybersecurity · Enterprise SaaS

Description For Systems Support Engineer

Keeper Security, a rapidly growing cybersecurity company, is seeking a Systems Support Engineer to join their B2B support team. This role offers the flexibility of 100% remote work or hybrid options for Chicago-based candidates. As a trusted global provider of cybersecurity software used by millions across 120+ countries, Keeper presents an exciting opportunity to work with cutting-edge security solutions.

The position involves joining an elite team of Systems Support and Sales Engineers, where you'll play a crucial role in post-sale technical assistance and customer experience. You'll be responsible for providing advanced technical support to business customers, requiring strong communication skills to explain complex technical concepts to users of varying expertise levels.

The ideal candidate brings 5+ years of IT Management and System Administration experience, with deep knowledge of various operating systems, SSO environments, Active Directory, and cloud infrastructures. You'll need expertise in Linux Shell, PowerShell, and Python, along with a strong understanding of security protocols and frameworks.

This role offers comprehensive benefits including medical, dental, and vision insurance, life insurance options, 401k plans, and generous PTO. You'll be part of a company that's transforming cybersecurity through zero-trust and zero-knowledge security solutions, making a real impact in protecting organizations worldwide.

Working at Keeper Security means joining an innovative team that values diversity and inclusion, offering the opportunity to grow your skills while contributing to essential cybersecurity solutions used globally.

Last updated 2 days ago

Responsibilities For Systems Support Engineer

  • Provide exceptional customer service for technical support via phone, email and online requests
  • Represent customers for serviceability and product quality issues tracking
  • Assist customers in installation and deployment of Keeper's software products
  • Track and monitor support cases for timely resolution
  • Document and find solutions for customer issues and product problems
  • Escalate critical customer situations to management and engineering
  • Communicate technical issues and solutions across teams

Requirements For Systems Support Engineer

Python
Linux
  • 5+ years of experience in IT Management and System Administration
  • Experience with Mac OS X, Windows & Linux administration
  • Experience with Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments
  • Working knowledge of Python
  • Bachelor's Degree or equivalent experience
  • Experience with identity access management solutions and PAM
  • Excellent time management and communication skills

Benefits For Systems Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • Generous PTO plan including paid Bereavement/Jury Duty
  • Above market annual bonuses

Interested in this job?

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