Customer Service Engineer (System Administrator) (VA-ESOM)
Description For Customer Service Engineer (System Administrator) (VA-ESOM)
Kentro, transitioning from IT Concepts in 2025, is seeking a Customer Service Engineer to support their VA-ESOM contract across the United States. This role involves providing comprehensive IT support for VA Administrations and special program offices, supporting over 340,000 VA employees. The position is based at the Salem VA Medical Center and requires hands-on system administration, user support, and technical troubleshooting skills. The ideal candidate will have experience with Windows environments, Active Directory, and ServiceNow ticketing systems. This role offers an opportunity to work with a company that holds multiple ISO certifications and CMMI ratings, while supporting critical healthcare infrastructure. The position includes competitive benefits, professional development opportunities, and the chance to make a meaningful impact in veterans' healthcare services. Some travel may be required for surge capacity support, and candidates must meet specific health and vaccination requirements for working in VA facilities.
Responsibilities For Customer Service Engineer (System Administrator) (VA-ESOM)
- Install, maintain, test, and troubleshoot computer systems and equipment
- Deliver remote and desk-side technical support
- Set up and maintain user accounts
- Maintain Active Directory and system accounts
- Monitor tickets in VA's ServiceNow system
- Implement corrective actions for technical issues
- Support connectivity and client applications
- Configure and support local and wide area network services
Requirements For Customer Service Engineer (System Administrator) (VA-ESOM)
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline
- 2+ years of relevant Experience
- Experience in conducting routine system administration tasks
- Knowledge of debugging protocols and processes
- Proficiency with Microsoft Office applications
- Understanding of Windows system administration
- Physical capability to lift equipment up to 50 pounds
- US Citizen or Green card holder
- Willing to get a Public Trust Suitability clearance
Benefits For Customer Service Engineer (System Administrator) (VA-ESOM)
- Paid time off
- Healthcare benefits
- 401k with employer match
- Education reimbursement
- Professional development opportunities
- Company events and activities
- Competitive benefits package
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