IT Concepts (Kentro) is seeking a Customer Service Engineer to support their VA-ESOM contract across the United States. This role involves providing comprehensive IT support for over 340,000 VA employees and contractors. The position requires strong system administration skills in a Windows environment, with responsibilities including hardware/software troubleshooting, user account management, and Active Directory administration. The ideal candidate will have 2+ years of experience and strong customer service skills.
The role offers competitive compensation ($59,010-$68,000) and comprehensive benefits including healthcare, 401k with matching, and education reimbursement. The position is based in Kansas City, MO, with potential travel requirements for surge capacity support. The company maintains ISO certifications and CMMI ML 3 ratings, demonstrating their commitment to quality and excellence.
This is an excellent opportunity for IT professionals looking to make an impact in the federal civilian sector while working for a growing company that values innovation, teamwork, and professional development. The role combines technical expertise with customer service, requiring both technical knowledge and strong interpersonal skills. The company culture emphasizes continuous learning and professional growth, making it ideal for candidates looking to advance their careers in IT system administration.