Customer Service Engineer (System Administrator) (ESOM)
Description For Customer Service Engineer (System Administrator) (ESOM)
IT Concepts (Kentro) is seeking a Customer Service Engineer to support their VA-ESOM contract across the United States. This role involves providing comprehensive IT support for over 340,000 VA employees and contractors. The position requires strong system administration skills in a Windows environment, with responsibilities including hardware/software troubleshooting, user account management, and Active Directory administration. The ideal candidate will have 2+ years of experience and strong customer service skills.
The role offers competitive compensation ($59,010-$68,000) and comprehensive benefits including healthcare, 401k with matching, and education reimbursement. The position is based in Kansas City, MO, with potential travel requirements for surge capacity support. The company maintains ISO certifications and CMMI ML 3 ratings, demonstrating their commitment to quality and excellence.
This is an excellent opportunity for IT professionals looking to make an impact in the federal civilian sector while working for a growing company that values innovation, teamwork, and professional development. The role combines technical expertise with customer service, requiring both technical knowledge and strong interpersonal skills. The company culture emphasizes continuous learning and professional growth, making it ideal for candidates looking to advance their careers in IT system administration.
Responsibilities For Customer Service Engineer (System Administrator) (ESOM)
- Support installation, maintenance, testing, and troubleshooting of computer systems
- Deliver remote and desk-side technical support
- Set up and maintain user accounts
- Maintain Active Directory and system accounts
- Monitor tickets in VA's ServiceNow system
- Implement corrective actions for technical issues
- Support connectivity and client applications
- Configure and support local and wide area network services
Requirements For Customer Service Engineer (System Administrator) (ESOM)
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
- 2+ years of relevant Experience
- Experience in conducting routine system administration tasks
- Knowledge of debugging protocols and processes
- Proficiency with Microsoft Office applications
- Basic understanding of system administration in a Windows environment
- Physical capability to handle lifting equipment up to 50 pounds
- US Citizen or Green card holder
- Willing to get a Public Trust Suitability clearance
Benefits For Customer Service Engineer (System Administrator) (ESOM)
- Competitive healthcare benefits
- Paid time off
- 401k with employer match
- Education reimbursement for certifications and degrees
- Professional development opportunities
- Company events and activities
- Equal Opportunity Employment
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