Customer Service Engineer (System Administrator) (ESOM)

Kentro, transitioning from IT Concepts in 2025, is seeking a Customer Service Engineer (System Administrator) to support their VA-ESOM contract across the United States. This role is crucial in providing comprehensive IT support to over 340,000 VA employees and contractors across 100+ locations.

The position involves both remote and on-site technical support, requiring expertise in system administration, troubleshooting, and customer service. The ideal candidate will handle installation, maintenance, and troubleshooting of computer systems while ensuring optimal operation and user satisfaction. They will work with ServiceNow for ticket management and maintain Active Directory and system accounts.

The role offers competitive compensation ($28.37/hr – $32.69/hr) and a comprehensive benefits package including healthcare, 401k with employer match, and education reimbursement. Kentro maintains a strong commitment to professional development and work-life balance, hosting various company events and activities.

As a government contractor supporting the Veterans Health Administration, the position requires adherence to specific health requirements and security clearances. The company holds multiple ISO certifications and CMMI ratings, demonstrating their commitment to quality and excellence in service delivery.

This is an excellent opportunity for IT professionals looking to make a meaningful impact in the healthcare sector while working with a growing, award-winning company that values innovation, collaboration, and professional growth.